Mayra Morad
Customer Service Representative
Chicago,IL
Summary
Multifaceted and personable customer service representative offering over 9 years of outstanding, professional experience. Seeking to utilize strong communication and problem-solving skills to provide exceptional support to customers.
Overview
11
11
years of professional experience
1
1
Language
Work History
Front desk receptionist/MA
Primary Care Providers of Chicago
03.2022 - Current
- In charge of office administrative duties such as organization of medical faxes to providers, importing them to patient's Epic Software System medical charts and sending faxes to companies and health care providers as needed
- Checking in process, gathering personal information and insurances, collecting co-pays and outstanding balances
- Checking out process, giving patient referrals and medical orders, scheduling follow-up appointments
- Manage voicemails, answering phone calls throughout the shift, sending medication refill requests and properly managing any patient concerns.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Personal Trainer/Group Class Fitness Instructor
Studio 180
03.2022 - 08.2023
- Carefully customized personalized training programs tailored to the clients' individual needs based on NASM CPT expertise
- Offered nutrition advice on macronutrients, intuitive eating and different diet options in order to reach fitness goals
- Tracked clients' progress and adapted training approach and nutrition recommendations as needed
Seasonal Laborer
Forest Preserves Of Cook County
07.2021 - 12.2021
- Handle heavy duty labor machinery such as tractors, line-trimmers, gators, etc
- Maintain cleanliness and order of forest preserve parks for a notable visiting experience
- Communicate any patron concerns pleasantly and efficiently with a comprehensive resolution strategy
Bartender/Barista
Cafecito
10.2020 - 03.2021
- Took on manager responsibilities for each scheduled bartending shift
- Handled all to go orders, cash-outs, serving, bartending, and barista work simultaneously.
- Specialized in preparing espresso bar beverages and working espresso machine
- Created a variety of brunch and dinner cocktails
Bartender
No Bones Beach Club
12.2019 - 03.2020
- Built and served specialty cocktails and menu items with superb presentation using extensive menu knowledge
- Resolved customer concerns by implementing excellent customer service and problem managing skills
- Demonstrated strong teamwork and multitasking abilities
Server/Bartender
Taco Joint
01.2018 - 05.2019
- Worked with POS system to place orders, manage bills and input special discounts
- Ensured maintenance of food hygiene in accordance with standards and guidelines
- Developed and sustained loyal customer clientele
X-IT Group Fitness Instructor
Xsport Fitness
06.2016 - 01.2018
- Designed weekly group HIIT classes consisting of cardio, strength training and conditioning circuits
- Monitored participants' heart rates using adequate knowledge in heart-rate training zones
- Demonstrated professional, safe and effective group fitness classes while offering ongoing feedback and motivation to participants
Personal Trainer/Certified Group Fitness Instructor
Xsport Fitness
07.2016 - 12.2017
- Conducted Functional Movement Screenings with each client to improve movement patterns & reduce risk of injury
- Prospected potential clients at the gym facility and serviced free fitness boot camps
- Coached clients through hour long one on one training sessions to reach their specific fitness goals
Recreational Leader
Chicago Park District, Kosciuszko Park
05.2013 - 08.2013
- Prepared and conducted activities for summer camp members ages 6-12
- Maintained and monitored park safety procedures
- Possessed excellent supervisory and leadership skills
Education
Associate of Science in Biology -
City Colleges of Chicago - Wilbur Wright College
Chicago, ILAssociate of Science in Biology -
Northeastern Illinois University
Chicago, ILSkills
Customer Service
undefinedTimeline
Personal Trainer/Group Class Fitness Instructor
Studio 180
03.2022 - 08.2023
Front desk receptionist/MA
Primary Care Providers of Chicago
03.2022 - Current
Seasonal Laborer
Forest Preserves Of Cook County
07.2021 - 12.2021
Bartender/Barista
Cafecito
10.2020 - 03.2021
Bartender
No Bones Beach Club
12.2019 - 03.2020
Server/Bartender
Taco Joint
01.2018 - 05.2019
Personal Trainer/Certified Group Fitness Instructor
Xsport Fitness
07.2016 - 12.2017
X-IT Group Fitness Instructor
Xsport Fitness
06.2016 - 01.2018
Recreational Leader
Chicago Park District, Kosciuszko Park
05.2013 - 08.2013
Associate of Science in Biology -
City Colleges of Chicago - Wilbur Wright College
Associate of Science in Biology -
Northeastern Illinois University
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