Mayra Lozano
Villa Park,IL
Summary
Compassionate and detail-oriented healthcare professional with extensive experience in patient care and clinical support across various hospital settings. Adept at phlebotomy, health information management, and effective communication with medical staff and patients. Committed to delivering high-quality service and promoting best practices in patient care.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Edwards-Elmhurst Memorial Hospital
11.2017 - Current
- Collected, processed, labeled, and stored specimens from over 1,000 patients
- Collaborated with reference labs to ensure accurate outpatient order placements for billing
- Provided high-quality service by working closely with patients and healthcare teams.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
Phlebotomist II
Duly Health and Care
11.2022 - 08.2023
- Performed phlebotomy on adult and pediatric patients using venipuncture and capillary collection techniques
- Maintained accurate patient identification and specimen labeling while following aseptic protocols
- Enhanced patient experience through professional interaction utilizing AIDET.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Health Information Technician/Auditor
Streamwood Behavioral Hospital
12.2021 - 11.2022
- Managed patient admissions and organized daily tasks to meet deadlines
- Conducted audits of physicians’ discharge summaries and assembled patient charts for accuracy
- Analyzed deficiency reports for healthcare providers, ensuring compliance with documentation standards.
- Collaborated with physicians and nurses to clarify documentation discrepancies for accurate coding purposes.
- Protected patient privacy by adhering to HIPAA regulations and maintaining strict confidentiality protocols.
- Supported quality improvement initiatives by analyzing patient data trends and identifying areas for potential enhancement in care delivery processes.
Inpatient/Outpatient/Microbiology Specimen Receiving Technician
Good Samaritan Hospital
09.2020 - 09.2021
- Assisted with the implementation of Epic in the laboratory, ensuring seamless data entry and requisition management
- Prepared microbiology samples for testing, including gram stains and plates
- Collected and processed specimens while adhering to infection control protocols.
- Collaborated with the interdisciplinary team to quickly address any discrepancies or issues arising during sample analysis, resulting in improved patient care outcomes.
- Assisted in preparing samples for external testing when necessary, coordinating with outside laboratories to ensure timely processing and result reporting.
- Strengthened communication between laboratory staff members through regular team meetings and status updates on project progressions.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT08.2024
Skills
- Detail-Oriented
- Excellent Bedside Manner
- Strong Organizational Skills
- Time Management and Multitasking
- Proficient in Epic and MS Office Suite (Excel, Word, PowerPoint)
- Bilingual: English and Spanish
- HIPAA Compliance
- Patient confidentiality
- Data Entry
- Medical terminology knowledge
- Infection Control
- Quality Assurance
- Customer Relations
- Documentation Management
- Technical communication
Committeesandvolunteerexperience
- Volunteer, VITAS Healthcare, August 2024-Present
- Committee Member, Service Excellence Committee at Streamwood Behavioral Hospital, January 2021-December 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Phlebotomist II
Duly Health and Care
11.2022 - 08.2023
Health Information Technician/Auditor
Streamwood Behavioral Hospital
12.2021 - 11.2022
Inpatient/Outpatient/Microbiology Specimen Receiving Technician
Good Samaritan Hospital
09.2020 - 09.2021
Phlebotomist
Edwards-Elmhurst Memorial Hospital
11.2017 - Current
Bachelor of Science - Health Information Management
Western Governors University
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