MAYRA GARCIA
North Aurora
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Excelled in critical thinking and Microsoft Excel, streamlining operations across various roles. Demonstrated exceptional customer service and active listening, achieving significant improvements in project outcomes and team efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Planner
DSV Solutions
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated outbound shipping operations to meet rapidly evolving demands.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Tracked orders and notified customers of status or potential delays.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Prioritized schedules to meet project goals and overall customer satisfaction.
Custodian
West Chicago Community High School
03.2023 - 04.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Supported event setup and tear-down, contributing to successful school functions.
Team Coordinator Assistant
Spraying Systems
03.2015 - 06.2019
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with Sales Representatives through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Collaborated with engineering teams to improve production efficiency.
Education
High School Diploma -
WEST CHICAGO COMMUNITY HIGH SCHOOL
West Chicago, IL06-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Scheduling
- Coordination
- Delivery scheduling
- Report preparation
- Route management
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Planner
DSV Solutions
04.2024 - Current
Custodian
West Chicago Community High School
03.2023 - 04.2024
Team Coordinator Assistant
Spraying Systems
03.2015 - 06.2019
High School Diploma -
WEST CHICAGO COMMUNITY HIGH SCHOOL
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