Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayela Dorado-Garcia

Des Plaines

Summary

Experienced in customer service with a focus on dining environments, demonstrating effective conflict resolution and problem-solving skills. Managed reservations and waitlists while ensuring adherence to safety regulations and cleanliness standards. Provided support to guests by answering inquiries about menu items and specials, contributing to a positive dining experience. Engaged in quality improvement initiatives, fostering a collaborative atmosphere among team members to enhance service delivery.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Outback Steakhouse
Des Plaines
11.2024 - Current
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.

Assistant Counselor

Rosemont Park District
Rosemont
06.2023 - 07.2024
  • Provided guidance and support to students in resolving personal, social, and academic issues.
  • Created an atmosphere conducive to learning by developing a safe environment for students to express themselves freely.
  • Monitored student behavior during lunch periods and provided discipline when needed.
  • Participated in quality improvement initiatives within the organization.

Education

High School Diploma -

East Leyden High School
Franklin Park, IL
05-2025

Skills

  • Customer service
  • Reservation management
  • Menu knowledge
  • Conflict resolution
  • Team collaboration
  • Friendly demeanor
  • Handling complaints
  • Problem-solving
  • Dining customer service
  • Table bussing
  • Safe food handling
  • Reservation planning
  • POS system operations

Languages

Spanish
Native/ Bilingual

Timeline

Restaurant Hostess

Outback Steakhouse
11.2024 - Current

Assistant Counselor

Rosemont Park District
06.2023 - 07.2024

High School Diploma -

East Leyden High School
Mayela Dorado-Garcia