Maya Cielo Haugh
Chicago
Summary
Friendly and dependable front desk agent with 3 years of experience in the hospitality industry. Skilled in problem-solving and adressing guest concerns efficiently and professionally. Familiar with front desk and housekeeping brand standards. Dedicated to maintaining a warm and welcoming atmosphere for guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Chicago Hotel Collection
Chicago
10.2025 - Current
- Greet and check in guests while providing exceptional customer service
- Managed reservations
- Promote events, amenities, and upgrades to enhance guest experience
- Balanced credit transactions efficiently
- Proficient in MEWS property management system
- Handle guest concerns, inquires, and complaints
- Maintained strong communication with housekeeping, engineering, and restaurant staff
- Responded promptly to incoming calls
Front Desk Agent
Hampton Inn By Hilton
Chicago
04.2023 - 10.2025
- Processed guest check ins and check outs
- Balance cash/credit transactions
- Manager reservations
- Handled guest inquires, requests, and complaints
- Strong collaboration with all departments including housekeeping, engineering, and Food & Beverage
- Excellent guest centric service, meeting enrollment goals and providing all benefits to loyalty members
Hotel Housekeeper
Hampton Inn By Hilton
Chicago
10.2022 - 04.2023
- Refreshed rooms according to brand hotel standards
- Fulfill guest requests
- Maintained the cleanliness of common areas
- Practiced safety regulations and proper chemical handling
Education
Pathways in Education
Chicago, IL06-2022
Skills
- Customer service
- Conflict resolution
- Communication skills
- Multitasking
- Teamwork
- Phone and email etiquette
References
References available upon request.
Timeline
Front Desk Agent
The Chicago Hotel Collection
10.2025 - Current
Front Desk Agent
Hampton Inn By Hilton
04.2023 - 10.2025
Hotel Housekeeper
Hampton Inn By Hilton
10.2022 - 04.2023
Pathways in Education