Maya Radicanin
Lombard
Summary
Results-driven Client Development/Sales Leader with extensive experience in luxury retail, specializing in building long-term client loyalty, driving multi-million-dollar revenue growth, and coaching high-performing teams.
Proven track record in managing top client books, launching innovative clienteling tools, and executing curated events that convert one-time shoppers into repeat, high-spend clients.
Skilled at identifying growth opportunities, developing strategic sales initiatives, and optimizing team performance to consistently exceed KPIs and revenue targets.
Adept at cross-department leadership, brand development, and enhancing client experiences across all luxury categories.
Global experience, fluent in English, Serbian, and Spanish.
Overview
15
15
years of professional experience
Work History
Sales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program
Neiman Marcus
10.2024 - Current
- Managed daily department operations, inventory counts, and transfers across two platforms in NM systems.
- Directed a team overseeing two $3M top jewelry books, implementing growth strategies and hands-on coaching to drive record-breaking sales and client engagement.
- Planned and executed designer personal appearances and trunk shows, leveraging exclusive events to drive engagement, repeat visits, and elevated sales.
- Introduced clients to new brands and collections, expanding their purchases, and diversifying their luxury portfolios.
- Working as a cross-functional leader, ensuring seamless coordination between jewelry, handbags, and luxury client development programs.
Sales Manager, Men's, Contemporary & Personal Stylist
Neiman Marcus
08.2022 - 10.2024
- Lead a team of 7 top performing associates and 2 store top books within Personal Stylist program through individualized strategy.
- Increased walk-in clients spend level to one of the highest in the store through targeted strategies, outreach and curated experience.
- Designed and executed exclusive client events to engage new and existing clients, driving repeat visits.
- Drove the department to achieve highest KPIs in the store and area, surpassing sales targets and performance benchmarks for the year.
Client Development Lead
Neiman Marcus
07.2021 - 08.2022
- Led all client development and engagement initiatives for the store, driving retention and long term client relationships.
- Partnered with corporate in the lunch and implementation of Connect – new clienteling app, housing complete client profiles to enable targeted follow-up and personalized outreach.
- Trained and coached entire store population, from SA’s to senior leadership on effective use of the new app.
- Leveraged detailed reporting and analytics to create customized strategies for each associate.
- Designed and executed strategies based on walk-in traffic trends to convert one-time shoppers into repeat, high spend clients.
Assistant Sales Manager
Neiman Marcus
08.2020 - 07.2021
- Assisted in leading and driving sales and client growth in Ladies Shoes, Fine Apparel, Women's Apparel, Furs, Gifts, Intimates, & Kids.
- Partnered with Sales Manager to develop and implement sales strategies targeting top client books, resulting in measurable revenue growth.
- Coached and mentored associates to maximize their individual businesses, elevate client engagement, and increase average spend.
- Analyzed sales trends and client data to identify growth opportunities, and enhance department productivity.
Brand Specialist, Saint Laurent
Neiman Marcus
10.2018 - 08.2020
- Trained and mentored sales associates on brand knowledge, selling techniques and clientele strategies.
- Oversaw brand development initiatives, ensuring consistent Saint Laurent standards in product presentation, client experience and store image.
- Partnered with buyers to strategize product assortment and inventory management, aligned with market trends.
- Drove record-breaking sales growth for Saint Laurent, achieving the brand’s highest annual increase in the first year, and setting a new sales high watermark.
Sales Associate
Neiman Marcus
11.2017 - 10.2018
- Drove $1M in annual sales revenue through strategic upselling, cross-selling and client engagement.
- Sold high-value luxury products across multiple divisions, demonstrating product knowledge and adaptability.
- Increased client spend levels by fostering long term relationships and delivering tailored shopping experience.
- Consistently ranked among top performers in sales metrics, conversion rates, and average transaction value.
Production Manager
Pink TV Serbia/Ami G Show
08.2016 - 07.2017
- Responsible for all aspects of production.
- Responsible for hiring the production team.
- Met with producers and senior production staff to exam programs and coordinate production needs.
- Responsible for all promotions and marketing of show.
Store Manager
Happily Ever After
08.2015 - 08.2016
- Responsible for staffing decisions, interviewed and identified teams.
- Trained and supervised staff, sales, and customer experience.
- Reported directly to the CEO.
- Responsible for Brand promotion, printed media, TV & social networks.
- Planned and organized fashion events.
Public Relations Manager/Assistant to General Manager
Basketball Club Zepter Vienna
04.2012 - 07.2015
- Assistant to General Manager, managing schedules, meetings, interviews, preparing business correspondence, managing supplies and general office support.
- Responsible for press conferences, live TV crew setup for games (SKY Austria).
- Managed Sponsorship contracts with Zepter Austria, Adidas & Nike.
- Managed House of Hoops events; working with famous players such as Dino Radja, Shawn Ray & Toni Kukoc.
- Responsible for all PR and marketing for the club including social media.
Assistant Manager
Fashion Company
11.2010 - 12.2011
- Company Overview: http://www.fashioncompany.rs
- Responsible for all aspects of retail customer service and consultation.
- Worked with buying office to determine collections for Cesare Paciotti and Fornarina.
- Responsible for design projects and visual plans for 8 stores.
- Http://www.fashioncompany.rs
Education
MBA -
MegaTrend University/College of Culture And Media
Belgrade, Serbia06-2007
Bachelor of Arts - Public Relations/Marketing
MegaTrend University / College of Culture And Media
Belgrade, Serbia 06-2007
Skills
Client retention and growth
Client management
CRM and clienteling tools
Team coaching and development
Sales strategy and KPI optimization
Luxury retail sales and brand representation
Timeline
Sales Manager, Precious Jewelry, Designer Handbags & Personal Stylist Program
Neiman Marcus
10.2024 - Current
Sales Manager, Men's, Contemporary & Personal Stylist
Neiman Marcus
08.2022 - 10.2024
Client Development Lead
Neiman Marcus
07.2021 - 08.2022
Assistant Sales Manager
Neiman Marcus
08.2020 - 07.2021
Brand Specialist, Saint Laurent
Neiman Marcus
10.2018 - 08.2020
Sales Associate
Neiman Marcus
11.2017 - 10.2018
Production Manager
Pink TV Serbia/Ami G Show
08.2016 - 07.2017
Store Manager
Happily Ever After
08.2015 - 08.2016
Public Relations Manager/Assistant to General Manager
Basketball Club Zepter Vienna
04.2012 - 07.2015
Assistant Manager
Fashion Company
11.2010 - 12.2011
MBA -
MegaTrend University/College of Culture And Media
Bachelor of Arts - Public Relations/Marketing
MegaTrend University / College of Culture And Media
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