Maya Maclin
Chicago
Summary
Dynamic professional with experience at the United States Postal Service and Chicago Lighthouse, excelling in mail handling and customer support. Proven problem-solver adept at managing high-pressure situations while ensuring workplace safety. Recognized for enhancing efficiency and client satisfaction through effective communication and teamwork.
Diligent Maintenance Mechanic with solid background in handling and sorting mail efficiently and accurately. Demonstrated ability to manage high-volume workloads with precision, ensuring timely distribution and delivery. Proven skills in organization and time management, consistently meeting operational deadlines.
Overview
7
7
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
08.2021 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Call Center Representative
Chicago Lighthouse
05.2018 - 07.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Corliss High School
Chicago, IL06-1998
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
Timeline
Mail Handler
United States Postal Service, USPS
08.2021 - Current
Call Center Representative
Chicago Lighthouse
05.2018 - 07.2021
High School Diploma -
Corliss High School
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