Maxwell Kouzes
Batavia
Summary
Efficient and proactive professional in hospitality support roles, known for high productivity levels and the ability to complete tasks swiftly and accurately. Specialize in Product Knowledge, Customer service, and Digital Marketing & Lead Generation. Excel in teamwork, communication, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Busser
Maggiano's Little Italy
Naperville
10.2024 - Current
- Assisted servers in setting up and clearing tables efficiently, ensuring a smooth dining experience for guests
- Maintained cleanliness and organization of dining areas, including wiping down tables, chairs, and condiment stations
- Refilled water glasses and bread baskets promptly to ensure guests had a pleasant dining experience
- Collaborated with kitchen staff to deliver food orders accurately and in a timely manner
- Assisted in restocking supplies such as napkins, utensils, and condiments to maintain sufficient inventory levels
- Responded promptly to guest requests or concerns, providing excellent customer service at all times
- Worked effectively as part of a team during busy shifts to ensure efficient operations and customer satisfaction
Party Host
Urban Air Adventure Park
Batavia
07.2024 - 10.2024
- Provided exceptional food service for large parties in a fast-paced environment.
- Assisted with menu selections and accommodated dietary restrictions for guests.
- Maintained cleanliness and organization of dining areas during events.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Handled guest inquiries and resolved issues to ensure a positive dining experience.
- Demonstrated strong teamwork and communication skills with colleagues and management.
Front desk
Louie Angelo's
Batavia
01.2024 - 07.2024
- Directed incoming calls to appropriate departments for prompt resolution.
- Maintained organized front desk operations, managing visitor logbooks and issuing badges.
- Resolved guest inquiries promptly to enhance overall guest satisfaction.
- Handled cash transactions accurately, reconciling daily sales reports with minimal discrepancies.
- Collaborated with concierge services and maintenance to effectively address guest needs.
Education
High School Education -
Batavia High School
Batavia, IL09.2025
Junior High School Education -
Rotolo Middle school
Batavia, IL05.2022
Skills
- Outdoor work and hospitality
- Communication skills
- Host and hostess duties
- Decision making
- Front desk operations
- Confidence in service
- Food safety practices
- Sports coaching expertise
- Leadership abilities
- Point of sale (POS) systems
- Customer service excellence
- Cash handling techniques
- Serving skills
- Problem solving strategies
- Cash register operations
Certification
Driver's License
Accomplishments
- Won $1200 from final pitch night as CEO and Founder of Advantage (Social media marketing agency) That generated $1000 in revenue a month from August 2024 to May 2025.
- Played baseball for 13 years and will continue to play in college
- Reoccurring investments in the stock marketing ranging from $200-$500 a month
Timeline
Busser
Maggiano's Little Italy
10.2024 - Current
Party Host
Urban Air Adventure Park
07.2024 - 10.2024
Front desk
Louie Angelo's
01.2024 - 07.2024
High School Education -
Batavia High School
Junior High School Education -
Rotolo Middle school
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