Maurice Davis
Chicago
Summary
Results-driven Branch Manager with over 20 years of leadership experience in banking and financial services. Proven track record of driving branch growth, improving operational efficiency, and developing high-performing teams. Successfully increased branch revenue by 20%, managed a team of 8 employees, and earned recognition as the #6 sales performer in the State of Illinois. Skilled in branch operations, customer relationship management, sales strategy, employee development, and regulatory compliance. Dedicated to delivering exceptional customer experiences while achieving organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
Chicago, IL
06.2017 - Current
- Lead branch operations while ensuring compliance with company policies, procedures, and regulatory requirements.
- Manage and develop a team of 8 employees, fostering a culture of accountability, growth, and customer service excellence.
- Developed and executed strategic sales initiatives that increased branch revenue by 20%.
- Mentor and develop staff to improve customer service, sales performance, and overall team productivity.
- Analyze financial reports and performance metrics to identify trends and support informed business decisions.
- Build and maintain strong customer relationships while delivering financial solutions tailored to client needs.
- Consistently exceed performance expectations and contribute to company growth objectives.
Assistant Branch Manager
OneMain Financial
Chicago, IL
01.2015 - 06.2017
- Assisted in managing daily branch operations while ensuring compliance with company policies and procedures.
- Facilitated training programs for new employees, improving team performance and service delivery.
- Streamlined loan processing workflows, improving efficiency and reducing turnaround times.
- Built strong customer relationships while identifying financial solutions tailored to individual client needs.
- Supported branch sales efforts through customer outreach and relationship management.
Branch Manager Trainee
OneMain Financial
Chicago, IL
06.2012 - 01.2015
- Managed daily branch operations while ensuring adherence to company policies and procedures.
- Assisted in training new team members on operational processes and customer service standards.
- Streamlined loan application processes, improving efficiency and reducing approval turnaround times.
- Built strong customer relationships by resolving issues promptly and delivering exceptional service experiences.
- Supported branch leadership in achieving operational and sales objectives.
Assistant Manager
Wells Fargo
Lansing, IL
01.2005 - 05.2012
- Led teams in improving operational efficiency through process improvements and enhanced customer service standards.
- Mentored junior staff, fostering professional development and continuous improvement.
- Developed training materials to improve employee onboarding and maintain regulatory compliance.
- Analyzed performance metrics to identify trends and implement targeted improvements.
- Assisted branch leadership in achieving operational and customer service goals.
Education
Bachelor of Science - Finance
Saint Xavier University
Chicago, IL05-1996
Skills
- Branch Operations Management
- Sales & Business Development
- Customer Relationship Management
- Team Leadership & Development
- Financial Analysis & Reporting
- Regulatory Compliance
- Customer Service Excellence
- Time Management
- Employee Training & Mentoring
- Strategic Planning
Accomplishments
- Two-Time Top 10 Sales Performer in the State of Illinois
- Ranked #6 in the State of Illinois for sales performance.
- Recognized twice as a Top 10 Sales Performer in Illinois.
- Increased branch revenue by 20% compared to previous years through strategic sales initiatives and team development.
- Managed and developed a team of 8 employees while maintaining high performance standards.
- Led branch performance that ranked in the Top 10% company-wide.
- Contributed to building one of the organization's leading revenue-producing branches.
Certification
Illinois Property and Casualty Insurance License
Languages
English
Timeline
Branch Manager
OneMain Financial
06.2017 - Current
Assistant Branch Manager
OneMain Financial
01.2015 - 06.2017
Branch Manager Trainee
OneMain Financial
06.2012 - 01.2015
Assistant Manager
Wells Fargo
01.2005 - 05.2012
Bachelor of Science - Finance
Saint Xavier University