Maurice Davis
OneMain Financial
Chicago,IL
1
Certification
21
years of professional experience
Results-driven Branch Manager with a proven track record in branch operations management, customer service, and team-building. Committed to driving operational efficiency and enhancing customer relationships.
Dynamic professional with extensive experience in branch operations and customer service excellence. Recognized for developing strategic sales initiatives and mentoring teams to achieve operational goals. Seeking to leverage analytical skills to drive business growth and improve client satisfaction.
Work History
Branch Manager
9 Years- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Developed and executed strategic sales initiatives, resulting in increased market share.
- Mentored and trained staff to enhance customer service skills and improve team performance.
- Analyzed financial reports to identify trends and drive informed decision-making for operational efficiency.
Assistant Branch Manager
2 Years 5 Months- Assisted in managing daily branch operations, ensuring compliance with company policies and procedures.
- Facilitated training programs for new staff, enhancing team performance and service delivery.
- Streamlined loan processing workflows, improving efficiency and reducing turnaround times.
- Developed relationships with customers to promote financial products and services tailored to their needs.
Branch Manager Trainee
2 Years 7 Months- Managed daily branch operations, ensuring adherence to company policies and procedures.
- Assisted in training new team members on operational processes and customer service standards.
- Streamlined loan application processes, enhancing efficiency and reducing turnaround times for approvals.
- Developed strong customer relationships, addressing inquiries and resolving issues promptly to improve satisfaction.
Assistant Manager
7 Years 4 Months- Led team in achieving operational efficiency through streamlined processes and enhanced customer service protocols.
- Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
- Developed training materials to enhance employee onboarding and ensure compliance with regulatory standards.
- Analyzed performance metrics to identify trends, inform strategy, and drive targeted improvements across departments.
Education
Bachelor of Science - Finance
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Relationship building and management
Strong team-builder
Certification
Illinois property and casualty insurance license
Timeline
Branch Manager
OneMain Financial
06.2017 - CurrentRead More
Assistant Branch Manager
OneMain Financial
01.2015 - 06.2017Read More
Branch Manager Trainee
OneMain Financial
06.2012 - 01.2015Read More
Assistant Manager
Wells Fargo
01.2005 - 05.2012Read More
Saint Xavier University
Bachelor of Science from Finance
Read More
2 time top 10 sell pperformer in the state of Illinois
Branch finished in the top 10% of the company and we a leading revenue maker