Maureen Roudebush
Oak Lawn,IL
Summary
Customer-oriented Banking Officer offering 36 years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities. Top-performing professional who is determined to exceed goals and tasks and dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates, Adept at understanding customer needs to recommend appropriate banking products.
Overview
30
30
years of professional experience
Work History
Representative Customer Care III
Old National Bank
07.2022 - Current
- Listen to the caller and take ownership of the problem until resolved or passed to another appropriate team member successfully
- Solve problems in a timely manner to meet Service Level Agreements
- Ensure world class client experience while providing resolution to problems
- Transfer funds between accounts
- Order checks for clients
Consumer Banking Representative
First Midwest Bank
01.2017 - 07.2022
- Provide seamless delivery of sales and service
- Responsibilities included: Opening new accounts; closing accounts; title changes; opening and closing of IRA accounts; making decisions on dollar holds; Domestic and International wires, balancing the vault, ordering, and shipping currency as needed, balancing the atm, teller, sale of personal and secured loans
- Awarded Q3 2019 Top Consumer Banking Representative
- Diamond Club Event Q3 2019 Issued by Thomas M
- Prame and Cheri J
- Rubocki November 2019 for achieving Outstanding QTD Scorecard Results
- 141% to Quarter to Date Goal
Sr. Personal Banker / Officer
The Northern Trust Company
09.1999 - 02.2017
- Provide seamless delivery of sales/service support to Client Service Bankers, Corporate Client Services, the Middle Market Client Group and Private Banking
- Responsibilities include: Opening new accounts; title changes; opening and closing of IRA accounts; making decisions on dollar holds; collecting on delinquent mortgages & real estate property tax delinquencies across the country; setting up escrow accounts; domestic and international wires / Dodd and Non-Dodd Frank, creating spreadsheets to present to Senior Lending and to the Loan Documentation Unit; meeting with clients wot serve their accounts; inputting commercial and consumer loans; and solving customer problems through cross-sell of products and services
Citigold Service Representative
Citibank
07.1996 - 09.1999
- Provided exemplary customer service to a portfolio consisting of over 1,000 Private Bank clients
- Responsibilities included: sourcing and opening new relationships; audit and regulatory compliance; quarterly customer contact calls; and daily office management
- Received top audit rating during my tenure with the group
Telesales Financial Account Executive
Citibank
07.1996 - 09.1999
- Responsibilities included: Selling and opening new accounts and credit products; deepening existing customer relationships through cross-sales and referrals to other lines of business; training new staff; and meeting audit requirements
- Top Sales Producer of Secured and Unsecured Credit Products in 1997
- Trained twenty-one new hires in 18 months
Assistant Manager
Associates Finance
07.1994 - 07.1996
- Provided exemplary service and management to office and portfolio of customers
- Responsibilities included: Acquiring and opening new credit products; deepening existing relationships through cross-sales; portfolio management; and collections
- Top sales producer of Secured and Unsecured credit products for the Des Plaines office in 1995
- Top sales producer of Business Acquisition in the Oak Park office in 1996
Education
Western International University -
Western International University
Skills
- -Customer Support
- -Loan Processing
- -Banking Policies and Procedures
- -Commercial Banking
- -Bank Reconciliation
- -Branch operations
- -Cash Handling
- -Fraud prevention
- -Sales expertise
- -Lotus Notes
- -Issues Resolution
- -Relationship building and management
- -Proficient in Microsoft word, Excel, Powerpoint and much more
Timeline
Representative Customer Care III
Old National Bank
07.2022 - Current
Consumer Banking Representative
First Midwest Bank
01.2017 - 07.2022
Sr. Personal Banker / Officer
The Northern Trust Company
09.1999 - 02.2017
Citigold Service Representative
Citibank
07.1996 - 09.1999
Telesales Financial Account Executive
Citibank
07.1996 - 09.1999
Assistant Manager
Associates Finance
07.1994 - 07.1996
Western International University -
Western International University
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