Open To Work
Matthew Thomas Williams
CHICAGO
Work Preference
Summary
Senior Sales Manager with 14+ years of expertise in leadership and customer service, focused on driving revenue growth as a Retail Sales Supervisor. Proven ability to develop strategic sales plans, analyze sales trends, and optimize service delivery through team collaboration. Committed to leveraging exceptional communication skills and attention to detail to enhance customer satisfaction and expand market reach.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Specialist
Advantage Sales And Marketing
Irvine
11.2025 - Current
- Engaged customers to understand needs and recommend appropriate products.
- Managed inventory levels to ensure product availability and reduce stockouts.
- Trained new team members on sales techniques and product knowledge.
- Maintained visual merchandising standards to enhance store appearance and appeal.
Director of Operations
Train My Manager
Phoenix
10.2015 - 01.2025
- Developed and implemented operational strategies to enhance service delivery.
- Analyzed performance metrics to identify areas for process improvement.
- Managed vendor relationships and negotiated contracts for operational supplies.
- Provided leadership and guidance to subordinate managers and supervisors.
General Store Manager
Leslie's Pool Supply
Phoenix
01.2015 - 08.2015
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and supervised staff to provide excellent customer service and product knowledge.
- Oversaw inventory management, including stock levels and product ordering processes.
Store Manager
Nine West Holdings
Phoenix
03.2014 - 01.2015
- Managed daily store operations and ensured adherence to company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained optimal stock levels.
Co-Manager
Love Culture
Coral Springs
11.2013 - 02.2014
- Assisted in managing daily store operations and team schedules.
- Trained and mentored new staff on company policies and procedures.
General Store Manager
Spencer's Gifts (Spirit Halloween)
Bonita Springs
08.2013 - 11.2013
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and supervised staff to provide excellent customer service and product knowledge.
Assistant Store Manager
Le Creuset of America
Aurora
11.2012 - 02.2013
- Educated customers on product features and benefits through interactive presentations.
- Managed daily store operations to ensure optimal customer service experience.
Assistant Manager
WAL-Mart Stores
Huntington Beach
11.2009 - 08.2012
- Trained and supervised staff to enhance team performance and productivity.
- Managed overnight team operations to ensure efficient workflow and support.
Restaurant Opening Manager
El Pollo Loco
Costa Mesa
01.2008 - 01.2010
- Managed daily restaurant operations and ensured compliance with health regulations.
- Led staff training and development programs to enhance team performance.
Sales Floor Specialist
Target
Lake Zurich
10.2005 - 01.2008
- Assisted customers with product selections and inquiries on the sales floor.
- Maintained merchandise presentation and ensured accurate pricing throughout the store.
Education
Bachelor of Science - Marketing
Arizona State University
Tempe, AZInstructor And Proctor - SERV SAFE SAFETY AND SANITATION INSTRUCTOR
Restaurant Foundation of America
05.2008 - 05.2008
General Education -
Vista Murrieta High School Home Studies
Murrieta, CA 08.2003 - 05.2007
Skills
Timeline
Retail Sales Specialist
Advantage Sales And Marketing
11.2025 - Current
Director of Operations
Train My Manager
10.2015 - 01.2025
General Store Manager
Leslie's Pool Supply
01.2015 - 08.2015
Store Manager
Nine West Holdings
03.2014 - 01.2015
Co-Manager
Love Culture
11.2013 - 02.2014
General Store Manager
Spencer's Gifts (Spirit Halloween)
08.2013 - 11.2013
Assistant Store Manager
Le Creuset of America
11.2012 - 02.2013
Assistant Manager
WAL-Mart Stores
11.2009 - 08.2012
Instructor And Proctor - SERV SAFE SAFETY AND SANITATION INSTRUCTOR
Restaurant Foundation of America
05.2008 - 05.2008
Restaurant Opening Manager
El Pollo Loco
01.2008 - 01.2010
Sales Floor Specialist
Target
10.2005 - 01.2008
General Education -
Vista Murrieta High School Home Studies
08.2003 - 05.2007
Bachelor of Science - Marketing
Arizona State University