Matthew Walters
Peoria
Summary
Developed strong leadership and organizational abilities in fast-paced catering environment, looking to transition into new field. Demonstrated expertise in team management and communication, ensuring seamless operations and high client satisfaction. Worked creatively with others to expand sales. Committed to leveraging these skills to achieve excellence in new professional challenge.
Overview
7
7
years of professional experience
Work History
Catering Supervisor
Chick-fil-A
08.2023 - Current
- Train, Develop, and Oversee Employees
- Oversee all orders and schedule staff to execute catering tasks
- 3rd party reconciliation excel forms
- Develop and streamline processes to ensure business and equipment is up to date and efficient
- Ensuring element service through frequent communicate with guests via phone and email
- Track and monitor sales increase
- frequently performance evaluate of staff and providing constructive feed back of ways to grow
Closing Manager
Chick-fil-A
05.2022 - 08.2023
- Team member development, training, and discipline
- Deposit and recording of daily profits
- Management of refunds and customer service
- Bi Monthly meetings to discuss team and restaurant development
- brainstorm new processes to make business more efficient and increase guest satisfaction
- Monthly maintenance tasks to ensure a safe a clean environment
Catering Coordinator
Chick-fil-A
12.2021 - 05.2022
- Place and Deliver Orders
- Inform Management of upcoming orders to ensure
- Scheduling teamwork
- Communicating with guests
Trainer
Chick-fil-A
12.2020 - 12.2021
- Train new hires
- Act as role model
- Keep up restaurant culture
Team Member
Chick-fil-A
05.2019 - 12.2020
- Take orders
- Communicate with guests
- Cleaning tasks
- Prepare and package food
Detasseler
Sladek Detasseling
06.2018 - 08.2023
- Labor intensive job
- Train and Oversee new hires
- Train new hires
- Grade other detasselers
Kitchen staff
Lou’s Drive-In
06.2018 - 08.2018
- Prepare and package food
- Clean equipment
Education
BA - Business Administration
Point University
West Point, GA12.2025
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Illinois Central College
East Peoria, IL12.2023
Skills
- Spreadsheets
- effective communication
- understanding of business operations
- Problem solving
- Critical thinking
- Team development and inclusion
Awards
Employee of year, Employee of month x2, Dean's list, presidents list
Timeline
Catering Supervisor
Chick-fil-A
08.2023 - Current
Closing Manager
Chick-fil-A
05.2022 - 08.2023
Catering Coordinator
Chick-fil-A
12.2021 - 05.2022
Trainer
Chick-fil-A
12.2020 - 12.2021
Team Member
Chick-fil-A
05.2019 - 12.2020
Detasseler
Sladek Detasseling
06.2018 - 08.2023
Kitchen staff
Lou’s Drive-In
06.2018 - 08.2018
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Illinois Central College
BA - Business Administration
Point University
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