Experienced IT leader successful in partnering with clients to implement agile business transformation projects. Proven track record of aligning agile projects with business goals across various technology stacks. Skilled in leading IT organizations across multiple geographical areas. Strong and effective leader with the ability to collaborate with individuals at all levels and in all functional areas. Detail-oriented with exceptional communication and project management skills. Demonstrated ability to efficiently handle multiple tasks in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Lead
Accenture
05.2018 - Current
Led a team of on-shore and off-shore resources to deliver agile IT project
Organized the requirements intake process and worked with departmental management to modify and set up the requirements
Worked with the Product owner with assistance from the scrum team to define and finalize the Minimum Viable Product for each release
Worked with Release Train Engineer (RTE) in escalating and working on train related Issues and Risks
Partnered with Product owner to ensure product backlog are groomed and ready for sizing by the scrum team(s)
Assisted the team in removing impediments and guided the team through release processes
Monitored and communicated the sprint velocity, sprint burn-downs and sprint/release progress to the project and program stakeholders
Defined project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones
Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
Mitigated project risks related to technical requirements, project resources, scope and project deployment
Senior Engagement Manager
Deloitte LLP
08.2016 - 05.2018
Performed the role of scrum master in leading the scrum team
Worked with the Product owner with assistance from the scrum team to define and finalize the Minimum Viable Product for each release
Partnered with Product owner to ensure product backlog are groomed and ready for sizing by the scrum team(s)
Assisted the team in removing impediments and guided the team through release processes
Facilitated sprint planning, daily standups, retrospective and sprint demos
Monitored and communicated the sprint velocity, sprint burn-downs and sprint/release progress to the project and program stakeholders
Responsible for delivery of agile Enterprise projects for Deloitte Tax using 10 on-shore and more than 40 off-shore resources
Responsible for rolling out the 'Next Gen' digital transformation platform for Deloitte tax
Responsible for planning and managing $6+ million program budget for Core tax division
Responsible for development and execution of strategic road-map for development of more than 15 Tax products
Responsible for leading Robotic Process Automation (RPA) initiatives to automate processing of various tax forms
Sr Engagement Manager
Maantic Inc.
03.2016 - 08.2016
Established Pega BPM and Salesforce CRM center of excellence internally and at client site
Established a repeatable delivery model of Business & Digital Transformation initiatives internally and global customers
Established and developed off-shore and near-shore delivery centers in BPM and CRM domain
Senior Project Manager
UST Global
08.2014 - 03.2016
Client: Press Ganey Inc
Managed Enterprise Informatica based data integration program and associated projects
Managed an agile team of IT and Product management professionals to define business objectives for data ingress from external data providers
Performed the role of scrum master in leading the scrum team
Worked with the Product owner with assistance from the scrum team to define and finalize the Minimum Viable Product for each release
Partnered with Product owner to ensure product backlog are groomed and ready for sizing by the scrum team(s)
Assisted the team in removing impediments and guided the team through release processes
Facilitated sprint planning, daily standups, retrospective and sprint demos
Monitored and communicated the sprint velocity, sprint burn-downs and sprint/release progress to the project and program stakeholders
Led the executive stakeholders from IT and business in developing a multi-year budget for the Enterprise Integration program
Coordinated with PMO and Strategic Investment team to allocate multi-year funding for the program
Led the development of road-map for defining deployment of feature over 3 years
Led the business team in defining and building a reusable and scalable Business Rules architecture
Coordinated the set-up of COE in IT and business to support the program implementation
Defined resourcing strategy with onshore and offshore vendors
Led the process in building up the business and IT team to support the program resourcing strategy
Defined and lead the vendor RFI and evaluation process in selecting data integration and analytics vendors
Established agile development COE with help from strategic resourcing vendor
Performed Project and Program management functions as defined by Project Management Institute
Supported the transition of project team from Waterfall methodology to Agile methodology
Managed a portfolio of multi-year program at multiple clients
Developed and presented road-map and delivery strategies to support funding requests for multi-year programs
Coordinated with Business and IT PM from multiple tracks to analyze impacts and dependencies on other projects
Lead the discussions with IT and business units to identify and enhance business processes and architecture
Managed the process of scope definition, program implementation and business architecture to align delivery with Business Value metrics and objectives
Lead the development of workflow and business rules to support automation of business processes
Developed and delivered project governance and dashboard to management and senior executives
Performed Project and Program management functions as defined by PMBOK
Supported the transition of project team from Waterfall methodology to Agile methodology
Senior Project Manager
Analyst-in-Motion
05.2010 - 08.2010
Client: United Airlines
Managed a team of 4 employees and 12 consultants in collection of requirements and design for enhancement to United Airlines mileage plus application
Enhancements were cancelled after high-level design phase due to funding constraints
IT Manager
Viant
04.2008 - 05.2010
Managed a team of 13 employees and 4 offshore resources in supporting Claims Operations business area
Managed Claims Management program to support dynamic claims pricing based on client services through the web and EDI
Managed re-architecture program to migrate business rules from the application layer to BRMS (IlOG/Jrules)
Managed multiple projects from initiation to close-out phase as defined by PMBOK
Performed Project and Program management functions as defined by Project Management Institute
Developed and implemented a proof-of-concept Portfolio Management processes through the supported program
Sr. Technical Project Manager
IPS Solutions Inc.
07.2006 - 04.2008
Client: Blue Cross Blue Shield of North Carolina
Managed projects across various technologies like Java, Mainframe, Websphere, and SeeBeyond, MQ series, EDI and web development
Performed project management activities for more than 8 projects of medium to large size (> 5000 hrs.)
Coordinated with Business and IT PM from multiple tracks
Interacted with PMO to analyze impacts and dependencies on other projects
Performed Project management functions as defined by Project Management Institute
Performed Project portfolio management functions
Managed and administered 'Operations Excellence' portfolio of more than 250 projects across various divisions
The activities included Project intake, estimation, prioritization, demand management, resource planning, portfolio dashboard reporting and resource utilization reporting
Supervisor
Health Care Services Corporation (BCBSIL)
08.2002 - 07.2006
Supervised a team of employees and consultant in implementing and supporting Rational Suite of product for Application Lifecycle Management
Managed the project to customize and rollout automated Application Lifecycle Management to 1200+ application developers across the enterprise
Managed the development of a pilot implementation of integrated solution change management toolset that included RequisitePro, ClearQuest, ClearCase, and RAD and Rational test tools
Reviewed project proposals to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project
Managed support and enhancement of software packages through IBM and authorized vendors
Performed the role of Business Analyst to create customer specifications, define requirements and use cases, coordinate change management and system analysis
Interfaced between technical design/implementation team and business customer to resolve application design, build and test issues
Provided leadership in designing and development of External interfaces (MQ-JAVA) system requirements and specifications for managed care business unit
Provided technical leadership for the design and development of data conversion programs to convert 40 million legacy data to DB2 database for fee schedules
Provided leadership for planning, organization, control and completion of Interfaces and Conversion project
Organized project staff according to project requirements
Aspects included system design, preparation of specifications, technical plans and product testing
Reviewed system design and data conversion plan for compliance with business needs and company standards
Application Team Leader
Health Care Services Corporation (BCBSIL)
08.2002 - 07.2006
Performed the role of Business Analyst to create customer specifications, define requirements and use cases, coordinate change management and system analysis
Interfaced between technical design/implementation team and business customer to resolve application design, build and test issues
Provided leadership in designing and development of External interfaces (MQ-JAVA) system requirements and specifications for managed care business unit
Provided technical leadership for the design and development of data conversion programs to convert 40 million legacy data to DB2 database for fee schedules
Provided leadership for planning, organization, control and completion of Interfaces and Conversion project
Organized project staff according to project requirements
Aspects included system design, preparation of specifications, technical plans and product testing
Reviewed system design and data conversion plan for compliance with business needs and company standards