Matthew Stonewall
Geneva
Summary
Results-driven IT Operations Manager with expertise in IT infrastructure, digital transformation, and service delivery management. Demonstrated success in automating workflows, reducing costs, and optimizing IT processes to enhance operational efficiency. Skilled in leading cross-functional teams, ensuring 99.9% system uptime, and implementing both cloud and on-prem solutions. Aiming to leverage proven track record and technical acumen to drive impactful results for the organization.
Overview
14
14
years of professional experience
Work History
Systems Development Manager
Midwestern University
01.2022 - Current
- Led a multi-campus ERP migration to Slate, reducing operational inefficiencies by 30%
- Implemented new internal Wiki tool, improving ticket resolution time by 20%
- Achieved $250K in annual cost savings through IT modernization
Site Reliability Engineering Manager
Deltek
01.2018 - 01.2022
- Saved $750K in IT expenses by optimizing resource allocation and refining processes
- Automated 80% of service requests, significantly enhancing service levels
- Decreased downtime by 20%, improving customer satisfaction
IT Service Desk Manager
Digerati Group
01.2015 - 01.2018
- Amplified client retention and revenue by delivering 20% enhancement in customer satisfaction
- Minimized response time by 30%, leading to a 40% decline in customer complaints
- Attained a 25% increase in productivity and 20% reduction in turnaround time
Regional Deployment Manager, Service Desk Manager
British Petroleum
01.2011 - 01.2014
- Reduced operational expenses by 15% through cost-effective strategies
- Spearheaded a hardware refreshment project, improving system performance by 20%
- Successfully completed over 4000 migrations while ensuring smooth post-migration support
Education
Bachelor of Business Administration - Business Management
San Francisco State University
05.1996
Skills
- IT Operations Management
- Cloud & Infrastructure
- AWS
- VMware
- Hyper-V
- IT Service Delivery
- SLA Management
- ERP/CRM Systems Integration
- Slate
- Salesforce
- Incident Management
- Change Management
- Digital Transformation
- People Management
- ITIL
- Agile Methodologies
- Network Management
- Security Management
- Vendor Collaboration
- Stakeholder Collaboration
- Budget Optimization
- Cost Optimization
- Data & Analytics
- Splunk
- SQL
- Service Management
- Platforms
- Connectwise
- ServiceNow
- Zendesk
- IT Management Tools
- Active Directory
- NOC Management
- Team management
- Technical leadership
- Problem-solving
- Team collaboration
- Relationship building
- Team building
- Staff hiring
- User support
- Cloud computing
Personal Information
US Navy Veteran, Husband, and father to 2 incredible kids. I enjoy cooking, music, camping, and playing golf to name just a few.
Timeline
Systems Development Manager
Midwestern University
01.2022 - Current
Site Reliability Engineering Manager
Deltek
01.2018 - 01.2022
IT Service Desk Manager
Digerati Group
01.2015 - 01.2018
Regional Deployment Manager, Service Desk Manager
British Petroleum
01.2011 - 01.2014
Bachelor of Business Administration - Business Management
San Francisco State University