Matthew Sparks
Sterling
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart management positions. Proven track record in strategic planning and team training, enhancing operational efficiency and quality. Recognized for integrity and adaptability, successfully implementing compliance monitoring and incident reporting skills to protect company assets and foster a safe working environment.
Overview
12
12
years of professional experience
Work History
Asset Protection Associate
Walmart Distribution Center 7024
03.2024 - Current
- Patrolled Distribution Center to check for suspicious activity
- Monitored and analyzed associate behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Filled out reports outlining activities and results to keep local, state, and federally compliant.
- Collaborated with management to develop targeted action plans addressing high-risk areas and items.
- Analyzed paperwork from our supplier shipments to ensure correct product is accounted for and not tampered with.
- Inspected trailers to ensure cold chain temperature has been met upon product arrival.
Order Filler
Walmart Distribution Center 7024
06.2022 - 03.2024
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of trips.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity rate.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Cross trained as a Quality Assurance Associate, verifying the accuracy of other associate's order selections.
- Performed Cycle Counts on quantity of product available per pallet to ensure accurate counts.
- Was selected to be part of the Clean Team for my shift, ensuring associate safety by removing hazards that could cause incidents.
Car Salesperson
Kunes Country Ford Lincoln
06.2021 - 06.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Car Salesperson
Ken Nelson Auto Group
08.2020 - 06.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Auto Care Center Manager
Walmart Supercenter 5399
07.2017 - 08.2020
- Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
- Conducted regular facility audits to assess equipment condition, identifying necessary repairs or replacements to maintain a high level of service quality for customers.
- Developed strong relationships with vendors and suppliers, ensuring quality products and services.
- Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
- Streamlined auto care center operations by implementing efficient processes and procedures.
- Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
- Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
- Managed a team of skilled technicians, providing training and support for continuous professional development.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Evaluated employee performance on an ongoing basis, identifying opportunities for growth and development while addressing any areas of concern promptly.
- Reported issues to higher management with great detail.
- Accomplished a top 25 ranking in the company by driving sales, attachments, low claim rates and wait times.
- Stepped into a backup Overnight Manager position when Covid-19 halted the Auto Care Centers from operating.
- Achieved an "Exceeds" proformance evaluation in 2020 for my areas numbers, claims rate, and overall assistance in the Supercenter as a whole.
Auto Care Center Service Supervisor
Walmart Supercenter 0891
03.2015 - 07.2017
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Achieved a #1 overall ranking for our Auto Care Center in the company by driving sales, attachments, low wait times and claim rates.
Auto Care Center Service Technician
Walmart Supercenter 0891
06.2014 - 03.2015
- Explained findings to customers and outlined repair or service options.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Cart Pusher
Walmart Supercenter 0891
10.2013 - 06.2014
- Directed customers to appropriate areas in store to assist with locating products.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Assisted customers in loading groceries into cars.
- Gathered shopping carts and maintained organized cart storage at store entrance.
Education
High School Diploma -
Rock Falls High School
Rock Falls, IL05-2014
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Customer support
- Loss prevention experience
- Incident reporting
- Compliance monitoring
- Trend analysis
- Strategic planning
- Retail operations
- Adaptability
Timeline
Asset Protection Associate
Walmart Distribution Center 7024
03.2024 - Current
Order Filler
Walmart Distribution Center 7024
06.2022 - 03.2024
Car Salesperson
Kunes Country Ford Lincoln
06.2021 - 06.2022
Car Salesperson
Ken Nelson Auto Group
08.2020 - 06.2021
Auto Care Center Manager
Walmart Supercenter 5399
07.2017 - 08.2020
Auto Care Center Service Supervisor
Walmart Supercenter 0891
03.2015 - 07.2017
Auto Care Center Service Technician
Walmart Supercenter 0891
06.2014 - 03.2015
Cart Pusher
Walmart Supercenter 0891
10.2013 - 06.2014
High School Diploma -
Rock Falls High School
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