Matthew Sonneman
Coal City
Summary
Dynamic Finance Manager with a proven track record at D'Arcy Hyundai, excelling in strategic decision-making and relationship building. Enhanced customer financing options through critical analysis and collaboration with financial institutions, resulting in improved client satisfaction. Skilled in customer relationship management and team leadership, fostering a culture of success and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Finance Manager
DArcy Hyundai
09.2023 - 08.2025
- Analyzed customer financial profiles to recommend tailored financing options.
- Facilitated loan processing and documentation in accordance with dealership policies.
- Collaborated with sales team to optimize vehicle financing solutions for customers.
- Developed relationships with financial institutions to enhance lending options available to clients.
- Reviewed and approved credit applications, ensuring compliance with underwriting guidelines.
- Provided training sessions for junior staff on finance processes and systems usage.
- Assisted in resolving customer inquiries related to financing agreements and payment structures.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
Sales Associate
Darcy Hyundai
10.2019 - 09.2023
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Facilitated vehicle demonstrations, effectively showcasing features and benefits to potential buyers.
- Trained and mentored new sales consultants, fostering a collaborative team environment focused on success.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
Sales Associate
Romeoville Toyota
10.2012 - 10.2019
- Assisted customers with vehicle selection, ensuring alignment with individual preferences and needs.
- Maintained up-to-date product knowledge on available Hyundai models and features.
- Executed transactions efficiently, processing sales and managing customer inquiries effectively.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging referrals.
- Utilized CRM software to track leads and manage follow-up communications for prospective buyers.
- Provided exceptional post-sale support, addressing customer concerns and facilitating service appointments.
Education
High School Diploma -
Westfield High School
Westfield, INSkills
- Collaborative team management
- Strategic decision-making
- Customer engagement
- Critical thinking for problem-solving
- Goal setting
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Sales management
Certification
Risk Theory dealer ethics and product training in Dallas, TX.
Timeline
Finance Manager
DArcy Hyundai
09.2023 - 08.2025
Sales Associate
Darcy Hyundai
10.2019 - 09.2023
Sales Associate
Romeoville Toyota
10.2012 - 10.2019
High School Diploma -
Westfield High School