Matthew Siegel
Deerfield
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Technical Services Division
Secure Community Network
Chicago
12.2019 - Current
- Built and maintained strategic relationships with MSPs, SaaS vendors, and technology partners, ensuring seamless service delivery aligned with organizational goals.
- Negotiated and managed vendor contracts, driving value, innovation, and costefficiency across IT operations.
- Directed cross-functional teams in managing hardware, software, infrastructure, IT support, and cybersecurity initiatives.
- Spearheaded digital transformation, implementing enterprise software platforms to enhance operational efficiency.
- Developed and executed strategic IT plans and budgets for organization-wide services.
- Partnered with SaaS vendors in pilot programs, influencing product development and ensuring relevance prior to purchase.
- Established the first vendor vetting program to ensure regulatory compliance and cybersecurity best practices.
- Oversaw IT hardware and software license procurement and management for 50+ locations across two countries.
- Led vendor selection and implementation for key systems, including: Mass communication platform connecting 20,000+ users across 60+ communities.
- Video wall management system and active shooter response alarm system.
- Migration of enterprise phone systems and deployment of five OSINT SaaS platforms.
- Created and implemented organizational-wide mobile device policies, reducing risk by separating personal and work data.
- Established the first cybersecurity awareness program, including phishing tests that reduced click rates to
- Directed a lifecycle review of proprietary technology involving five vendors to streamline processes.
- Liaised between end-users and Enterprise vendors to ensure rapid resolution of support, training, and update needs.
- Oversee the procurement, deployment, and management of work place technology across over 60 work sites in the United States and Canada, including Microsoft 365, Zoom & Zoom phone, conference room systems, mass notification, and Salesforce.
- Facilitated collaboration between teams by encouraging open communication channels.
- Coordinated resources across departments to maximize productivity levels.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Asst. Deputy Director, Operations Command & Coordination
Secure Community Network
Chicago
10.2021 - 06.2023
- Managed all hazard watch operations in coordination with the intelligence team.
- Oversaw the administration, contracts, and training for multiple SaaS platforms, including O365.
- Lead an organizational migration from a broadband internal phone system to a SaaS based VoIP platform.
Operations Center Coordinator
Secure Community Network
Chicago
12.2019 - 10.2021
- Designed, built, and operationalized the North American Operations Command Center in Chicago, IL.
- Managed multiple vendors and contractors during the COVID-19 pandemic, completing the Operations Command Center on time and under budget by over $10,000.
- Consolidated and migrated diverse communities to a unified mass communication platform, improving operational efficiency.
- Supported Open Source Intelligence operations to enhance community safety, security, and resilience.
Police Communications Watch Manager
Office of Emergency Management & Communications, City of Chicago
Chicago
08.2019 - 12.2019
- In my position as Watch Manager at the Office of Emergency Management & Communications, I led a team of police communication supervisors, radio dispatchers, and 911 call takers to provide essential services to the City of Chicago.
- I implemented efficient communication protocols, optimized operations, and improved overall response times during emergencies.
- Implemented strategic communication protocols to enhance efficiency.
- Streamlined operations for improved coordination.
- Ensured seamless 911 services for the City of Chicago.
Telecommunicator/Emergency Management Coordinator
NWCDS
09.2008 - 08.2019
Public Safety Officer
IPC International
01.2008 - 12.2008
Fire Lieutenant/Fire Prevention Officer
Raytheon Polar Services
01.2006 - 12.2008
DAE - Generalist
FEMA
01.2005 - 12.2007
Emergency Management
City of Carbondale
01.2004 - 12.2006
Fire Lieutenant
Makanda Township Fire Department
01.2003 - 12.2006
Education
John A Logan College
Southern Illinois University
CarbondaleSkills
- Microsoft Office 365
- Apple Business Manager
- JAMF Pro
- MacOS
- Everbridge Suite
- Crowdstrike NGSIEM & Falcon
- Zoom Workspace Administration
- Vendor management
- Contract negotiation
- Cybersecurity practices
- Digital transformation
- IT strategy development
- IT budget management
- Cross-functional collaboration
- SaaS platform administration
- Team leadership
- Creativity and innovation
- Issues resolution
- Information technology management
Certification
- 09/01/19, Emergency Number Professional, National Emergency Number Association
- 08/01/20, Incident Operator Certification, Everbridge, https://bcert.me/sdcrcxmdl
- 08/01/20, Mass Notification Message Sender Certification, Everbridge, https://bcert.me/susajnamg
- 10/01/21, Best in Enterprise Resilience Certified Leader, Everbridge, https://bcert.me/spnltmsga
- 01/01/22, ASIS Member, ASIS International, https://www.credly.com/badges/ab3b2d15-668b-4f15-82fa-5569f4f1d8ba?source=linked_in_profile
- 12/01/22, Best in Resilience Certified Leader, Everbridge, https://bcert.me/syypupuxg
- 12/01/24, Best in Resilience Diamond Tier Certified, Everbridge, https://bcert.me/sidzbcewp
- 02/01/25, Certified in Cybersecurity (CC), ISC2
Timeline
Asst. Deputy Director, Operations Command & Coordination
Secure Community Network
10.2021 - 06.2023
Director, Technical Services Division
Secure Community Network
12.2019 - Current
Operations Center Coordinator
Secure Community Network
12.2019 - 10.2021
Police Communications Watch Manager
Office of Emergency Management & Communications, City of Chicago
08.2019 - 12.2019
Telecommunicator/Emergency Management Coordinator
NWCDS
09.2008 - 08.2019
Public Safety Officer
IPC International
01.2008 - 12.2008
Fire Lieutenant/Fire Prevention Officer
Raytheon Polar Services
01.2006 - 12.2008
DAE - Generalist
FEMA
01.2005 - 12.2007
Emergency Management
City of Carbondale
01.2004 - 12.2006
Fire Lieutenant
Makanda Township Fire Department
01.2003 - 12.2006
John A Logan College
Southern Illinois University