Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Richardson

Palatine

Summary

Experienced with managing customer relationships and resolving client issues. Utilizes strong communication and problem-solving skills to drive customer satisfaction and loyalty. Knowledge of account management principles and strategies, contributing to effective team collaboration and client retention.

Overview

13
13
years of professional experience

Work History

Customer Account Specialist

WorldPoint
05.2021 - 11.2024
  • Used Sage X3 and CRM to keep accurate records pertaining to inventory and account notes.
  • Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
  • Coordinated with sales team and customer service, to ensure seamless transition from prospecting to account management stages.
  • Continually updated knowledge on industry trends and developments to better serve client needs.
  • Collaborated with team members to improve overall customer service experience.
  • Attended in-person industry events such as conferences and trade shows.

Inside Sales Representative

Pro-tech Paint Protection
01.2019 - 05.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Document Support Specialist

Financial Management Systems
12.2014 - 12.2018
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.


Assistant Store Manager

Sprint
03.2012 - 12.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Bachelor of Science - Marketing

Western Illinois University
Macomb, IL

Skills

  • Strong negotiation
  • Client retention strategies
  • Industry expertise
  • Financial acumen
  • Customer engagement
  • Billing resolutions
  • Customer relationship development
  • Due diligence
  • Revenue growth

Timeline

Customer Account Specialist

WorldPoint
05.2021 - 11.2024

Inside Sales Representative

Pro-tech Paint Protection
01.2019 - 05.2021

Document Support Specialist

Financial Management Systems
12.2014 - 12.2018

Assistant Store Manager

Sprint
03.2012 - 12.2014

Bachelor of Science - Marketing

Western Illinois University

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Matthew Richardson