Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW PEREZ

Arlington Heights

Summary

Highly experienced Sales Associate known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. A performance history of developing strong collaborative relationships and delivering impressive results.

Overview

5
5
years of professional experience

Work History

Store Manager

Party City
01.2023 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Team Lead

Party City
11.2021 - 01.2023
  • Used OMNI channel service platforms, including in-store pickup, delivery, and curbside pickup.
  • Manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
  • Lead team with onboarding and learning.
  • Continuously direct and coach store team members.
  • Lead a team in a dynamic and fast-paced environment.

Sales Associate

Party City
09.2020 - 11.2021
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Helped customers locate products and checked the store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Possess an "It can be done" attitude when it comes to overcoming obstacles and bringing joy to our customers.
  • Willing to learn and to be challenged.

Education

High School -

John Hersey High School
05.2022

Bachelor of Science - Biology

DePaul University
Chicago, IL
06-2027

Skills

  • Client support
  • Effective team collaboration
  • Time management
  • Problem-solving skills
  • Willingness to adjust hours
  • Stock management and logistics
  • Store opening and closing
  • POS system operation
  • Strategic planning
  • Inventory control
  • Policy and procedure adherence
  • Display setup

Timeline

Store Manager

Party City
01.2023 - 03.2025

Team Lead

Party City
11.2021 - 01.2023

Sales Associate

Party City
09.2020 - 11.2021

High School -

John Hersey High School

Bachelor of Science - Biology

DePaul University

Similar Profiles

CREATE PROFILE
MATTHEW PEREZ