Matthew Lawrence
Peoria
Summary
Experienced with front desk management, including guest check-ins, reservations, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment.
Overview
10
10
years of professional experience
Work History
Overnight Front Desk Associate
Travel Lodge Hotel
12.2019 - 08.2025
- Stayed overnight watching cameras and securing the parking lot while maintaining the front desk duties.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Dance and Fitness Instructor
Landmark Recreation Center
07.2016 - 07.2025
- Created a Dance Fitness format as well as the Choreography to over 150 songs.
- Led masterclasses at regional conferences, sharing expertise with other professionals in both dance education sectors; enhancing overall industry knowledge base.
Dance and Fitness Instructor
The Riverplex
04.2016 - 07.2025
- Created a Dance Fitness format as well as the Choreography to over 150 songs.
- Led masterclasses at regional conferences, sharing expertise with other professionals in both dance education sectors; enhancing overall industry knowledge base.
Kitchen Lead
Chick-fil-A
01.2016 - 08.2019
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Managed daily kitchen operations, including scheduling, budgeting, and equipment maintenance.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Acted as kitchen Director for the night time staff.
Skills
- Guest relations
- Problem-solving skills
- Time management
- Listening skills
- Conflict management
- Auditing
- Surveillance
- Front desk management
- Training and mentoring
- Microsoft office
Timeline
Overnight Front Desk Associate
Travel Lodge Hotel
12.2019 - 08.2025
Dance and Fitness Instructor
Landmark Recreation Center
07.2016 - 07.2025
Dance and Fitness Instructor
The Riverplex
04.2016 - 07.2025
Kitchen Lead
Chick-fil-A
01.2016 - 08.2019
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