Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Kardas

Wheeling,IL

Summary

Experienced customer service representative with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

5
5
years of professional experience

Work History

Crew Member

Five Guys
02.2020 - 02.2020
  • Served customers with quickness, friendliness, and preciseness to ensure a positive experience
  • Operated cash register to ring up final bill and process various forms of payment
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
  • Became familiar with products to answer questions and make suggestions

Customer Service Associate

Lowe's Home Improvement
08.2021 - 06.2023
  • Informed customers about special promotions and provided detailed information for various products.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Cross-trained in other areas of store to help deliver best customer service
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Order Fulfillment Associate/Customer Service Associate

Home Depot
09.2023 - 05.2025
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Followed procedures at all times for personal and team safety.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Trained new associates on basic and advanced shipment procedures.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Performed proper lifting and handling techniques to maintain safe a working environment.
  • Greeted customers and directed to requested products.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Overnight Associate

Mariano's
01.2025 - Current
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
  • Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
  • Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
  • Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.

Education

High School Diploma -

Wheeling High School
Wheeling, IL
12.2020

Skills

  • Strong work ethic
  • Bilingual in Polish
  • Self-motivated and Goal-oriented
  • Courteous and Respectful
  • Responsible and Punctual
  • Strong Problem-Solving Abilities
  • Agility and Resilience
  • Understanding Customer Needs
  • Upbeat Personality

Timeline

Overnight Associate

Mariano's
01.2025 - Current

Order Fulfillment Associate/Customer Service Associate

Home Depot
09.2023 - 05.2025

Customer Service Associate

Lowe's Home Improvement
08.2021 - 06.2023

Crew Member

Five Guys
02.2020 - 02.2020

High School Diploma -

Wheeling High School

Similar Profiles

CREATE PROFILE
Matthew Kardas