Matthew Hambric
Chicago
Summary
Highly determined and motivated to create a working atmosphere of productivity that stimulates teamwork in the workplace.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Crash Champions
05.2025 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Professional Boxer/ Trainer
Rick Ramos Boxing
04.2017 - Current
- Scheduling and creating personalized training sessions by appointment
- Preparing and instructing seven different classes a week
- Sales of gym services and items
Customer Service Representative
Gerber Collision
09.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Services Associate
Towne Park
09.2019 - 09.2023
- Conducted patient handling and lifting using appropriate safety equipment
- Developed interdepartmental collaboration skills to provide quality patient care
- Worked closely with nursing staff to properly care for patients during transportation time understanding critical needs unique to each patient
- Operated employee courtesy shuttle in accordance with safety protocols and regulations
Warehouse Associate
Best Buy
04.2016 - 11.2018
- Set guidelines for and maintained an orderly inventory system
- Processed incoming and outgoing intercompany merchandise transfers
- Correctly fulfilled and processed online orders for shipping and pick up
- Aligned sales floor merchandise and marketing with company sales objectives
- Conducted new hire training for permanent and seasonal employees
- Upheld asset protection procedures
Freight Associate
Under Armour
02.2015 - 03.2016
- Responsible for unloading, processing and stocking all incoming freight
- Optimized inventory space to receive and store incoming and back stocked merchandise
- Collaborated with management to determine merchandising needs based on buying trends
Sales Lead
Levi & Strauss
04.2012 - 05.2015
- Curated personalized shopping experiences for customers helping find the best products complimentary to their style
- Projected daily sales goals forming associate selling strategies
- Lead point on operational task working closely with management to maintain overall team cohesiveness
- Upheaped brand merchandising standards
Education
Bachelor of Arts - Business Management
Columbia College Chicago
Chicago, IL01.2014
Skills
- Leadership
- Time Management
- Customer Service
- Problem Solving
- Teamwork
- Sales
Timeline
Customer Service Representative
Crash Champions
05.2025 - Current
Customer Service Representative
Gerber Collision
09.2024 - 05.2025
Guest Services Associate
Towne Park
09.2019 - 09.2023
Professional Boxer/ Trainer
Rick Ramos Boxing
04.2017 - Current
Warehouse Associate
Best Buy
04.2016 - 11.2018
Freight Associate
Under Armour
02.2015 - 03.2016
Sales Lead
Levi & Strauss
04.2012 - 05.2015
Bachelor of Arts - Business Management
Columbia College Chicago