Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Hambric

Chicago

Summary

Highly determined and motivated to create a working atmosphere of productivity that stimulates teamwork in the workplace.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Crash Champions
05.2025 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Professional Boxer/ Trainer

Rick Ramos Boxing
04.2017 - Current
  • Scheduling and creating personalized training sessions by appointment
  • Preparing and instructing seven different classes a week
  • Sales of gym services and items

Customer Service Representative

Gerber Collision
09.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Guest Services Associate

Towne Park
09.2019 - 09.2023
  • Conducted patient handling and lifting using appropriate safety equipment
  • Developed interdepartmental collaboration skills to provide quality patient care
  • Worked closely with nursing staff to properly care for patients during transportation time understanding critical needs unique to each patient
  • Operated employee courtesy shuttle in accordance with safety protocols and regulations

Warehouse Associate

Best Buy
04.2016 - 11.2018
  • Set guidelines for and maintained an orderly inventory system
  • Processed incoming and outgoing intercompany merchandise transfers
  • Correctly fulfilled and processed online orders for shipping and pick up
  • Aligned sales floor merchandise and marketing with company sales objectives
  • Conducted new hire training for permanent and seasonal employees
  • Upheld asset protection procedures

Freight Associate

Under Armour
02.2015 - 03.2016
  • Responsible for unloading, processing and stocking all incoming freight
  • Optimized inventory space to receive and store incoming and back stocked merchandise
  • Collaborated with management to determine merchandising needs based on buying trends

Sales Lead

Levi & Strauss
04.2012 - 05.2015
  • Curated personalized shopping experiences for customers helping find the best products complimentary to their style
  • Projected daily sales goals forming associate selling strategies
  • Lead point on operational task working closely with management to maintain overall team cohesiveness
  • Upheaped brand merchandising standards

Education

Bachelor of Arts - Business Management

Columbia College Chicago
Chicago, IL
01.2014

Skills

  • Leadership
  • Time Management
  • Customer Service
  • Problem Solving
  • Teamwork
  • Sales

Timeline

Customer Service Representative

Crash Champions
05.2025 - Current

Customer Service Representative

Gerber Collision
09.2024 - 05.2025

Guest Services Associate

Towne Park
09.2019 - 09.2023

Professional Boxer/ Trainer

Rick Ramos Boxing
04.2017 - Current

Warehouse Associate

Best Buy
04.2016 - 11.2018

Freight Associate

Under Armour
02.2015 - 03.2016

Sales Lead

Levi & Strauss
04.2012 - 05.2015

Bachelor of Arts - Business Management

Columbia College Chicago

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Matthew Hambric