MATTHEW ESTRADA ROJAS
Chicago
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Lids Hat World
04.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Personal Training Director
LA Fitness International
12.2022 - 04.2024
- Planned and directed fitness operations for the facility bringing in more than $15,000 in monthly invoices
- Completed body composition tests, identified optimal fitness strategies and developed meal plans to maximize training success
- Hired and recruited new team members to expand offerings and meet customer demands
- Developed strategies for motivating employees to maximize performance and customer satisfaction
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
Assistant Manager
Footlocker Incorporation
01.2020 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
BBA - Marketing
University of Illinois At Chicago
Chicago, IL05-2027
Skills
- Sales Leadership
- Leadership Skills
- Business Development and Planning
- Critical Thinking
- Office Organization
- Customer Service and Assistance
- Professional Development
- Training and Development Skills
Timeline
Assistant Store Manager
Lids Hat World
04.2024 - Current
Personal Training Director
LA Fitness International
12.2022 - 04.2024
Assistant Manager
Footlocker Incorporation
01.2020 - 12.2022
BBA - Marketing
University of Illinois At Chicago
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