MATTHEW COLE
Lockport,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Inventory Control Specialist
Wayfair
02.2024 - Current
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues, resulting in a 22% reduction in stockouts.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Optimized storage capacity utilization with strategic organization of products in the warehouse, enhancing overall supply chain efficiency by 18%.
Realtor
Coldwell Banker Realty
09.2022 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
Store Manager
Sandbox VR
01.2023 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Hot Topic
03.2017 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
BBA - Marketing
Benedictine University
Lisle, IL2021
Associate of Arts -
Joliet Junior College
Joliet, IL2019
Skills
- Multitasking and organization
- Problem-solving
- Customer service
- Paperwork preparation
- Logistics planning
- Inventory monitoring
- Comparative market analysis
- Strong negotiation skills
- Team leadership
- Time management
- Decision-making
Timeline
Inventory Control Specialist
Wayfair
02.2024 - Current
Store Manager
Sandbox VR
01.2023 - 02.2024
Realtor
Coldwell Banker Realty
09.2022 - Current
Assistant Manager
Hot Topic
03.2017 - 09.2022
BBA - Marketing
Benedictine University
Associate of Arts -
Joliet Junior College
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