Matthew Brown
Sugar Grove
Summary
Developed skills in customer-focused golf course environment. Demonstrated ability to manage equipment and deliver excellent customer service. Applying for an internship with coursework in engineering and using these transferable skills to contribute effectively in a role with Trane.
Overview
2
2
years of professional experience
Work History
Outside Services
Orchard Valley Golf Course
08.2022 - 08.2024
- Provided exceptional customer service through friendly interactions and active listening to address guest needs effectively.
- Collaborated with team members to maintain a clean, organized, and welcoming golf course environment.
- Conducted routine maintenance of golf carts, contributing to a reliable fleet for guest use.
- Trained new staff on best practices for customer service, resulting in improved team performance.
- Monitored pace of play on the course, ensuring timely rounds for all players while minimizing wait times between holes.
Education
Bachelor of Science - Mechanical Engineering
Iowa State University
Ames, IA05-2028
Skills
- Strong teamwork
- Professionalism and work ethic
- Safety awareness
- Initiative and self-motivation
- Attention to detail
- Listening skills
- Customer service
Accomplishments
Iowa State University Accomplishments:
- Awarded Highest Academic Scholarship
- Awarded Departmental Scholarships
- 1st Semester GPA: 3.62
High School Accomplishments:
- National Honors Society
- Varsity Golf Team Captain
- Varsity Volleyball
- Wind Symphony Trombonist
Timeline
Outside Services
Orchard Valley Golf Course
08.2022 - 08.2024
Bachelor of Science - Mechanical Engineering
Iowa State University
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