Matthew Angone
Oak Forest
Summary
Dedicated professional with a strong focus on customer service and teamwork. Proven ability to manage high-pressure situations while maintaining efficiency and quality.
Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in the Personal Assistant role.
Overview
3
3
years of professional experience
Work History
Crew Member
Rosati's Authentic Chicago Pizza
Orland Park, IL
01.2023 - 08.2025
- Prepared and cooked menu items following established recipes and safety protocols.
- Operated kitchen equipment efficiently, ensuring compliance with health and safety standards.
- Maintained cleanliness of kitchen area, adhering to sanitation guidelines consistently.
- Assisted in training new crew members on cooking techniques and operational procedures.
- Collaborated with team to streamline food preparation processes for improved service speed.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Kept kitchen up to code for health and safety inspections.
Restaurant Shift Manager
Dave's Hot Chicken
Homewood, IL
01.2025 - 07.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food safety standards and operational procedures.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Coordinated shift schedules to optimize staffing based on peak hours.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Monitored kitchen performance, ensuring adherence to quality and safety guidelines.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
Finance Assistant
Mr. Bowaz
Homewood, IL
06.2024 - 07.2025
- Assisted in budget preparation by compiling financial data and projecting expenses.
- Supported month-end closing activities by preparing journal entries and account reconciliations.
- Collaborated with team members to identify discrepancies and resolve financial issues quickly.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Assisted in budget preparation for streamlined financial planning and forecasting.
- Pitched in to assist with special projects and additional tasks.
- Contributed to cost reduction initiatives by analyzing expense reports and identifying areas for savings.
Restaurant Shift Manager
Jersey Mike's Subs
Palos Heights, IL
08.2024 - 01.2025
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Crew Member
Wendy's
Orland Park, IL
03.2023 - 08.2024
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Operated kitchen equipment, including fryers and grills, following safety protocols.
- Assisted in training new crew members on operational procedures and best practices.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Ensured compliance with health regulations through regular sanitation checks of food handling areas.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Shift Leader in Training
Oberweis Ice Cream and Dairy Store
Orland Park, IL
04.2023 - 06.2024
- Monitored inventory levels and restocked supplies to minimize disruption during busy shifts.
- Implemented suggestions for process improvements, enhancing overall efficiency in food preparation.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
No Degree - Culinary Arts Management
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Attention to detail
- Leadership qualities
- Hospitality service expertise
Timeline
Restaurant Shift Manager
Dave's Hot Chicken
01.2025 - 07.2025
Restaurant Shift Manager
Jersey Mike's Subs
08.2024 - 01.2025
Finance Assistant
Mr. Bowaz
06.2024 - 07.2025
Shift Leader in Training
Oberweis Ice Cream and Dairy Store
04.2023 - 06.2024
Crew Member
Wendy's
03.2023 - 08.2024
Crew Member
Rosati's Authentic Chicago Pizza
01.2023 - 08.2025
No Degree - Culinary Arts Management
Moraine Valley Community College
About Me
Hello! My Name is Matthew Angone, I am a 20 year old extrovert who loves interacting with others. My dream is to run and operate a cafe bakery and give back to my community. Highlighted in my resume is a lot of Restaurant jobs, While I do love the food service industry it is not my passion. Throughout the years what I thought I enjoyed about working in a restaurant setting ultimately stemmed from my love for interacting with customers and clients. I take great pride in my relationships I've built with colleagues, customers, guests, and clientele. My resume cuts off pretty early into 2025, My Mother's health was rapidly declining and i needed to step away from work to help support her. Fortunately she has shown signs of improvement resulting in me looking for a job again. In august of 2025 I was in a very bad car accident which halted my job search yet again, I am currently in a legal dispute with a pending case for the incident. Each Job I am Incredibly thankful for and took away a lot of key information and lessons from.
“Success is not just about making money; it’s about making a difference and leaving a positive impact.” -Richard Branson