Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Matthew Alshanski

DeKalb

Summary

Dynamic Ops Manager at FedEx Express with a proven track record in operational excellence and team leadership. Spearheaded process automation initiatives, enhancing efficiency and reducing manual workloads. Championed employee engagement through targeted training programs, resulting in improved performance and compliance. Skilled in scheduling management and problem-solving, driving continuous improvement across operations.

Knowledgeable Ops Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Ops Manager

FedEx Express
05.2003 - Current
  • Identified opportunities for process automation, leading to increased efficiency and reduced manual workload for staff members.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
  • Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality and safety.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled 175 employees for shifts, taking into account customer traffic and employee strengths.
  • Championed continuous improvement efforts, identifying and implementing best practices to elevate organizational performance.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Route Structures

Education

West Leyden
Northlake, IL
05-2002

Skills

  • Standard operating procedures
  • Operational excellence
  • Scheduling management
  • Software knowledge
  • Employee engagement
  • Problem-solving
  • Team leadership
  • Decision-making
  • Warehouse operations
  • Operations management
  • Staff management
  • Staff training and development

Accomplishments

  • Earned the “Commitment” Award in 2023 for Recognition of outstanding performance..
  • Promoted to Ops Manager after 18 years with the company.
  • Earned the “Engagement” Award in 2023 for Recognition of outstanding performance.
  • Supervised team of 175 staff members.
  • Earned the "District Station Of The Year” Award in 2023 for large operations.
  • Earned the “District Station Service Of The Year” Award in 2023 for large operations.
  • Earned the “District Safety Station Of The Year” Award in 2025 for Large Operations
  • Earned the “District Station Of The Year” Award in 2025 for large operations.
  • Earned the “Midwest Region Station Of The Year” Award in 2025 for large operations.

Certification

AIM 2.0 / Advanced into management.

Timeline

Ops Manager

FedEx Express
05.2003 - Current

West Leyden

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Matthew Alshanski