Matt Frymire
Norris City
Summary
Dynamic and goal-oriented professional with excellent people skills, experienced in sales and client support at Walmart. Proven ability to enhance customer satisfaction and drive sales through effective communication and relationship-building. Skilled in payment processing and adept at multi-tasking in high-pressure environments, consistently achieving positive outcomes for clients and customers alike.
Overview
12
12
years of professional experience
Work History
Sales Associate
Walmart
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Wraparound Care Coordinator
The Center For Youth And Family Solutions
01.2024 - 08.2024
- Provided ongoing crisis intervention support for clients experiencing acute distress or emergent situations.
- Empowered clients to self-advocate and develop problem-solving skills, fostering a sense of autonomy and selfefficacy.
- Improved client engagement by consistently monitoring progress and adjusting wraparound plans as needed.
- Facilitated collaboration among multiple stakeholders involved in the wraparound process through open communication channels and trust-building initiatives.
- Assisted patients with understanding medical diagnoses and treatment options.
Transitional Living Advisor
Centerstone
04.2024 - 07.2024
- Promoted financial literacy among clients by providing workshops on budgeting, credit management, and debt reduction strategies.
- Conducted thorough assessments of client needs, strengths, and barriers to develop tailored interventions for optimal success in independent living situations.
- Enhanced client independence by developing and implementing individualized plans for transitional living.
- Collaborated with multidisciplinary teams to ensure seamless delivery of services for each client''s unique needs during their transition to selfsufficiency.
- Assisted clients in securing stable housing through collaboration with local landlords, property managers, and housing agencies.
- Facilitated successful transitions to independent living for clients through comprehensive case management and support services.
Direct Support Professional
SRA, Inc.
08.2023 - 04.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Child Advocacy Intern
The Guardian Center, Inc.
05.2022 - 01.2023
- Conducted comprehensive policy analysis, providing valuable insights for advocacy strategy formulation.
- Engaged community leaders through targeted outreach efforts fostering collaborative partnerships that furthered organizational mission and objectives.
- Collaborated with team members to create compelling content for social media platforms, increasing online visibility and reach.
- Supported the development of strategic messaging for public awareness, effectively conveying organizational goals and objectives.
Sales Associate
CVS Pharmacy
08.2022 - 12.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Dollar Tree
09.2021 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Walmart
05.2017 - 05.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Floor Associate
PAP-R Products
12.2016 - 05.2017
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
- Assisted in maintaining a safe work environment by promptly reporting any hazards or safety concerns observed on the sales floor.
- Participated in regular team meetings, offering valuable input to improve store operations and promote a collaborative work environment.
Cook
Pizza Hut
01.2016 - 11.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cook
Kentucky Fried Chicken
05.2013 - 12.2015
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
Bachelor Of Social Work - Social Work
Greenville University
Greenville, IL 01.2023
Skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Verbal/written communication
- Payment processing
Timeline
Sales Associate
Walmart
07.2024 - Current
Transitional Living Advisor
Centerstone
04.2024 - 07.2024
Wraparound Care Coordinator
The Center For Youth And Family Solutions
01.2024 - 08.2024
Direct Support Professional
SRA, Inc.
08.2023 - 04.2024
Sales Associate
CVS Pharmacy
08.2022 - 12.2022
Child Advocacy Intern
The Guardian Center, Inc.
05.2022 - 01.2023
Sales Associate
Dollar Tree
09.2021 - 12.2021
Sales Associate
Walmart
05.2017 - 05.2019
Floor Associate
PAP-R Products
12.2016 - 05.2017
Cook
Pizza Hut
01.2016 - 11.2016
Cook
Kentucky Fried Chicken
05.2013 - 12.2015
Bachelor Of Social Work - Social Work
Greenville University
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