Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Matias Gros

Arlington Heights

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Busser/Barback

Gibsons Bar & Steakhouse
10.2024 - Current
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.

Amazon Driver

MTSL
10.2024 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Server

Bendita Cocina
05.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Gyu-Kaku
10.2022 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Beatrix
04.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.


Banquet Server

First Class
09.2021 - 04.2022
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

No Degree - Clinical Psychology

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Time management
  • Attention to detail
  • Clear communication
  • Exceptional customer service
  • Strong work ethic
  • Problem resolution

Certification

  • Basset Certified
  • Food Handler Certified

Languages

Spanish
Native or Bilingual

Timeline

Busser/Barback

Gibsons Bar & Steakhouse
10.2024 - Current

Amazon Driver

MTSL
10.2024 - Current

Server

Bendita Cocina
05.2023 - 10.2024

Server

Gyu-Kaku
10.2022 - 05.2023

Server

Beatrix
04.2022 - 05.2023

Banquet Server

First Class
09.2021 - 04.2022

No Degree - Clinical Psychology

University of Illinois At Urbana-Champaign

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Matias Gros