Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matea Turley

Elgin

Summary

Dynamic and customer-focused professional with experience at USPS and Frito Lay. Proven ability in parcel delivery and supply management, enhancing service quality and store appearance. Recognized for reliability and active listening skills, consistently improving customer satisfaction and operational efficiency. Committed to maintaining high standards in all tasks.

Overview

5
5
years of professional experience

Work History

Mail Carrier

USPS
04.2024 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.

Merchandiser

Frito Lay
02.2021 - 08.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL

Skills

  • Parcel delivery
  • Safety awareness
  • Supply management
  • Reliable and punctual
  • Friendly and outgoing
  • Pricing and shelf labeling
  • Active listener
  • Store maintenance
  • Sales techniques

Timeline

Mail Carrier

USPS
04.2024 - Current

Merchandiser

Frito Lay
02.2021 - 08.2023

High School Diploma -

Grant Community High School

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Matea Turley