MATAYA HOLT
Chicago,IL
Summary
Healthcare administrative professional with 5+ years of experience supporting patients, providers, and clinical teams in hospital and medical office environments. Skilled in patient registration, insurance verification, appointment scheduling, EMR documentation, and front-desk operations. Recognized for delivering exceptional customer service, maintaining HIPAA compliance, and ensuring accurate patient records in fast-paced healthcare settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
John H. Stroger, Jr. Hospital of Cook County
Chicago, IL
01.2021 - Current
- Register patients for appointments, procedures, emergency services, and hospital admissions.
- Verify demographics, insurance coverage, eligibility, and benefits.
- Schedule, reschedule, and confirm appointments across multiple departments.
- Maintain patient records within electronic medical record systems.
- Answer 50-100 high-volume telephone calls and assist patients and families.
Medical Insurance Verifier
Glass Mountain Capital
Chicago, IL
03.2018 - 02.2021
- Verified insurance coverage, eligibility, referrals, and authorization requirements.
- Communicated with 20 insurance carriers and provider offices daily.
- Entered and maintained insurance and patient information within EMR systems.
- Educated patients regarding insurance benefits and financial responsibilities.
Education
Technical Degree - Aesthetics
Tricoci University of Beauty Culture
Bridgeview, IL2024
High School Diploma -
Morgan Park High School
Chicago, IL2017
Skills
- Patient Registration & Intake
- Insurance Verification & Eligibility
- Appointment Scheduling
- Electronic Medical Records (EMR)
- Medical Records Management
- Front Desk Operations
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Scheduling Systems
- Insurance Verification
Certification
- Certificate of Completion – Tricoci University of Beauty Culture (2024)
- International Baccalaureate Diploma Program (IBDP)
Timeline
Patient Access Specialist
John H. Stroger, Jr. Hospital of Cook County
01.2021 - Current
Medical Insurance Verifier
Glass Mountain Capital
03.2018 - 02.2021
Technical Degree - Aesthetics
Tricoci University of Beauty Culture
High School Diploma -
Morgan Park High School