Matan Nave

• Provided first-line technical support to 20,000 users, assisting with email client issues, calendar conflicts, and password resets within the Active Directory environment.
• Network issues: Problems with network connectivity, including slow internet speeds, Wi-Fi connectivity issues, and VPN problems.
• Email and collaboration tools: Issues with email clients, calendars, and other collaboration tools like Microsoft Outlook or Google Workspace.
• Active Directory – Assisting users with forgotten or locked passwords.
• Configured and maintained network infrastructure, including routers, switches, and firewalls, to ensure optimal network performance and security.
• Worked with document imaging technologies and deployment software.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Oversaw installations of new technology and new personnel training.

Troubleshooted Active Directory issues, such as password resets and access control problems.

• Monitored system performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Proficient in utilizing tools such as Remote Desktop Protocol (RDP), Service Desk software, Active Directory, Microsoft Office 365, and scanning system software.
• Walked user through series of steps to determine problem and implement likely solution.
• Worked with document imaging technologies and deployment software.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to inquiries by phone, email and walk-up requests.
• Optimized system operation and resource utilization to streamline workflows and processes.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed and configured operating systems and applications.
• Provided end-user system and equipment training.

• Provided first-line technical support for customers experiencing internet outages, slow speeds, or other network-related problems.
• Network Troubleshooting: Identify and resolve connectivity issues, internet speed problems, phone line failures.
• Hardware Support: Diagnose and fix hardware-related issues, such as modems, routers, set-top boxes, and telephones.
• Technical Escalation: In case of unresolved issues, escalate technical problems to higher-level support teams for further assistance.
• Quickly identified and resolved hardware malfunctions, including faulty modems, routers, and set-top boxes.