MASROOR MEMON
CHICAGO
Summary
Results-driven Store Manager with a proven track record in customer service, inventory management, and staff training. Expertise in analyzing sales data to drive operational improvements and enhance profitability.
Overview
23
23
years of professional experience
Work History
Store Manager
Circle K
Atlanta
09.1999 - 06.2019
- Provided exceptional customer service by training staff on effective communication and problem-solving techniques.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
Admin & Personnel Officer
Hotel Industry
Karachi
11.1996 - 04.1999
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Collaborated with management to address employee relations issues promptly and effectively.
- Assisted in developing staff schedules to ensure adequate coverage during peak times.
- Coordinated schedules for various departments to optimize workflow and improve operational efficiency.
Education
Master of Public Administration (MPA) - Management, Accounting
Quaid-e-Azam University
Islamabad03-1995
Skills
- Customer service
- Inventory management
- Sales analysis
- Staff training
- Store operations
- Customer relationship management
Languages
English
Professional
Urdu
Professional
Sindhi
Professional
References
References available upon request.
Timeline
Store Manager
Circle K
09.1999 - 06.2019
Admin & Personnel Officer
Hotel Industry
11.1996 - 04.1999
Master of Public Administration (MPA) - Management, Accounting
Quaid-e-Azam University