Mason Themas
Fulton
Summary
Dedicated service industry professional with a strong foundation in customer service and teamwork. Skilled in effective communication, multitasking, and upholding high service standards. Proficient in operational procedures and committed to fostering collaborative work environments. Proven track record of enhancing operational efficiency and elevating customer satisfaction through teamwork, adaptability, and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Crew Member
Manny's Pizza
03.2021 - Current
- Demonstrated strong communication skills by effectively conveying information about menu items to customers.
- Been stationed and trained at two of the three business locations, effectively working both locations.
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction.
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
Crew Member
Manny's Too
11.2022 - 05.2025
- Accurately handled cash register transactions and ensured all financial reports balanced correctly at the end of each shift.
- Followed and maintained cleaning procedures that met health regulations while keeping the kitchen organized and efficient.
- Resolved customer complaints professionally and effectively, helping improve guest satisfaction and strengthen brand loyalty.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked closely with team members to complete orders accurately and in a timely manner.
- Consistently exceeded performance expectations and received recognition from supervisors for dedication and strong work ethic.
- Contributed to a positive work environment through clear communication and teamwork among staff members.
- Addressed guest needs, questions, and concerns promptly to ensure an optimal onboard experience.
Education
Associate of Arts - Criminal Justice
Highland Community College
Freeport, IL08-2025
High School Diploma -
West Carroll High School
Savanna, IL05.2023
Skills
- Plating and presentation
- High volume dining
- Quality control
- Motivational attitude
- Stress management
- Dispute resolution
- Staff training
Certification
Driver's License
Personal Information
Timeline
Crew Member
Manny's Too
11.2022 - 05.2025
Kitchen Crew Member
Manny's Pizza
03.2021 - Current
High School Diploma -
West Carroll High School
Associate of Arts - Criminal Justice
Highland Community College