Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mason Themas

Crew Member
Fulton,IL

Summary

Dedicated service industry professional with a strong foundation in customer service and teamwork. Skilled in effective communication, multitasking, and upholding high service standards. Proficient in operational procedures and committed to fostering collaborative work environments. Proven track record of enhancing operational efficiency and elevating customer satisfaction through teamwork, adaptability, and problem-solving abilities.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Crew Member

Manny's Too
Fulton, IL
11.2022 - Current
  • Handled cash register transactions accurately, ensuring precise financial reporting at end of shifts.
  • Implemented cleaning procedures that upheld health regulations and improved kitchen organization.
  • Resolved customer complaints effectively, contributing to enhanced guest experiences and brand loyalty.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Kitchen Crew Member

Manny's Pizza
Savanna, IL
03.2021 - Current
  • Prepared food items according to standardized recipes, ensuring consistency and quality.
  • Operated kitchen equipment safely and efficiently, maintaining cleanliness and organization.
  • Utilize customer service skills to take orders effectively, as well as to ensure that any issues are resolved efficiently.
  • Being able to deliver the product promptly while following all company policy and the rules of the road.
  • Been stationed and trained at two of the three business locations, effectively working both locations.
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
  • Efficiently operated cash register, accurately handling transactions, and providing correct change to customers.
  • Prepared food items according to established recipes and portion sizes, maintaining high-quality standards.
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints.
  • Demonstrated strong communication skills by effectively conveying information about menu items to customers.
  • Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction.
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration.
  • Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
  • Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
  • Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.

Education

Associate of Arts - Criminal Justice

Highland Community College
Freeport, IL
08.2023 - Current

High School Diploma -

West Carroll High School
Savanna, IL
02.2020 - 05.2023

Skills

  • Cashiering

  • Customer service

  • Food service

  • Multitasking and organization

  • Restaurant experience

  • Teamwork and collaboration

  • Cash handling

Certification

Driver's License

Timeline

Associate of Arts - Criminal Justice

Highland Community College
08.2023 - Current

Crew Member

Manny's Too
11.2022 - Current

Kitchen Crew Member

Manny's Pizza
03.2021 - Current

High School Diploma -

West Carroll High School
02.2020 - 05.2023

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Mason ThemasCrew Member