Mason Keller

Advise customers on fit, comfort, and performance across multiple brands; deliver a customer first experience. Maintain backstock accuracy, restock merchandise, and execute price changes and promotions. Operate POS for purchases, returns, and exchanges while meeting loss prevention standards. Collaborate cross store (Bloomingdale/Chicago) to balance inventory and product availablity.

Coordinated facility rentals for leagues, practices, and events; prepared spaces and ensured safety/compliance.

Managed schedules, opened/closed facilities, and communicated rules and expectations to teams and visitors.

Trained/mentored new staff on checklists, opening/closing procedures, and customer service standards.

Optimized inventory management with regular audits, ensuring timely availability of rental equipment for customers.

Built strong relationships with clients through exceptional customer service and prompt resolution of issues.

Managed the front desk during peak hours, greeting guests, organizing the waitlist, and turning tables efficiently.

Communicated seating priorities to servers and bussers to reduce guest wait times.

Resolved seating conflicts and special requests professionally to maintain a positive guest experience.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.