Summary
Overview
Work History
Education
Skills
Timeline
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Maryna Voronetska

Maryna Voronetska

Chicago,Il

Summary

Proven administrator with a track record of enhancing office efficiency and confidentiality at Artis Hotel&Spa. Excelled in customer service and data entry, significantly improving document management and team collaboration. Demonstrated a flexible schedule and attention to detail, achieving high client satisfaction and a notable increase in team productivity.

Overview

5
5
years of professional experience

Work History

Адміністратор

Аврора
11.2023 - 04.2024
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.

Агент Технічної Підтримки

KeyDrop
05.2023 - 07.2023
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Conducted regular performance reviews with team members to identify areas for development.
  • Negotiated favorable terms in client contracts, safeguarding company interests.

Продавець-консультант

Żabka
05.2022 - 01.2023
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.

Офіціант

Centralka
04.2021 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Адміністратор

Artis Hotel&Spa
10.2019 - 03.2020
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Офіціант

Кiani Beach Resort
07.2019 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Бакалавр - Туризм І Відпочинок

Аkademia Zamojska
Замость, Poland
07.2022

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Team collaboration
  • Flexible schedule
  • Client communication

Timeline

Адміністратор

Аврора
11.2023 - 04.2024

Агент Технічної Підтримки

KeyDrop
05.2023 - 07.2023

Продавець-консультант

Żabka
05.2022 - 01.2023

Офіціант

Centralka
04.2021 - 04.2022

Адміністратор

Artis Hotel&Spa
10.2019 - 03.2020

Офіціант

Кiani Beach Resort
07.2019 - 10.2019

Бакалавр - Туризм І Відпочинок

Аkademia Zamojska

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Maryna Voronetska