Maryna Skvortsova

Customer Experience & Service

• Ensure the customer experience is exceptional throughout the entire business center. Act as a key point of contact for customers and visitors, providing a professional and friendly service with an exceptional first impression. Serve as a primary resource in assisting customers, including helping with meeting rooms, office setups, troubleshooting basic technical issues, and providing administrative support. Demonstrate a passion for customer service by proactively seeking ways to surprise and delight customers, always going above and beyond.

Operational & Reception Duties

• Handling call answering, complaints resolution, and escalating issues if necessary. Managing incoming and outgoing mail and courier services. Maintaining and updating client rosters and files while ensuring all daily service charges are accurately recorded. Managed incoming calls, providing prompt and accurate information to clients about products and services.

Conference Room & IT Support

• Assist clients with conference room setup, including Wi-Fi access and connecting devices to TVs or projectors. Provide basic troubleshooting for IT issues, working with internal and external IT teams to resolve problems.

• Coordinated activities related to import and export of goods, market verification, market and price analysis and competition offers
• Participated in fairs and conferences
• Acquired new customers, maintained permanent contacts with contractors, negotiated contracts and commercial conditions. Accurately translate and adapt text, thoroughly reviewing and revising for errors, correcting mistakes.
• Prepared accounting statements
• Translated documents and assisted as a translator with representatives of Ukraine. Modifying text to fit different audiences and cultural contexts. Adjusting style and tone based on project requirements. Ensuring uniformity in language, tone, and terminology across materials

• Full administrative support for the Management Board Office and the Supervisory Board
• Organized meetings and business trips, translation and adapt text for different audiences
• Handled correspondence, entered data into computer systems, securities handling (bonds, bills of exchange) and was responsible for the circulation of invoices
• Verified payments from contractors and cooperated with various departments: accounting, tax and human resources
• Prepared and completed accounting documents and archives. Translate, edit for grammar, review and proof, punctuation, spelling, style a variety of company-wide materials
• Recruited staff and supervised their work. Offered the company's financial products, worked with external suppliers, prepared draft letters and applications in Russian and Ukrainian languages
• Cooperated with a law firm servicing the company in these areas: handled correspondence, completed attachments to pleadings, contacted courts, bailiffs, offices, submitted letters to the administrative office while performing other tasks commissioned by the office

• Pay and salary statements; purchased goods in the United States; drafted contracts; bank reporting; currency purchases on the international currency market and kept accounting reports

• Head of cash operations, internal audit and contact for external control organizations
• Installed bank-client systems for online payments
• Searched for new banking clients; purchased currency on the international currency market; cash flow control at ATMs; serviced payroll projects of external enterprises and control over financial assets (including checks and credit cards)

• Provided legal support for clients and handled sale of all types of banking products
• Made deposit and interest payments, customer identification, financial monitoring and reviewed inventory
• Handled client-bank system installation service, training and adaptation of new employees
• Reported on monitoring and auditing of operations and helped improve the efficiency of the department

• Opened accounts for legal entities; concluded bank guarantee contracts; execution of payment orders and cash checks; compilation of information on customer cash transactions; advised clients on all banking products; created references to customer accounts; payment of fees and made payments to customer accounts; sale of all banking products to new customers; analysis and monitoring of customer transactions in terms of compliance with the law