Maryna Shumetova
Palatine
Summary
Dynamic Case Manager with extensive experience at JCFS Chicago/Hias, adept at client assessment and regulatory compliance. Proven ability to foster trust and advocate for client rights, enhancing well-being through tailored case plans. Strong problem-solving and communication skills drive successful outcomes in complex situations. Committed to empowering clients and improving service access.
Overview
3
3
years of professional experience
Work History
Case Manager
JCFS Chicago/Hias
11.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights and represented client interests at administrative hearings.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
Boutique Manager
It's Oksana
07.2022 - 11.2022
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Increased sales through effective visual merchandising and creative window displays.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
Front Desk Manager
Tarsis Hotel - Sunny Beach
02.2022 - 07.2022
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Ensured data accuracy through regular audits of guest profiles.
- Checked guests in out of hotel, made reservations, and processed payments.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor's Degree in International Relations - International Relations
Lviv Polytechnic National University
Lviv, Ukraine06-2020
Skills
- Case management
- Regulatory compliance
- Client assessment
- Attention to detail
- Social work
- Decision-making
- Problem-solving
- Written and verbal communication
- Multitasking and organization
- Time management
- Case documentation
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Bulgarian
Limited Working
Timeline
Case Manager
JCFS Chicago/Hias
11.2022 - Current
Boutique Manager
It's Oksana
07.2022 - 11.2022
Front Desk Manager
Tarsis Hotel - Sunny Beach
02.2022 - 07.2022
Bachelor's Degree in International Relations - International Relations
Lviv Polytechnic National University
Similar Profiles
Khadijah FreemanKhadijah Freeman
Talent Acquisition Partner at Jewish Child & Family Services (JCFS Chicago)Talent Acquisition Partner at Jewish Child & Family Services (JCFS Chicago)
Ricarsha Y. FrancellnoRicarsha Y. Francellno
DSP / Residential Support at JCFSDSP / Residential Support at JCFS
Johanna Jiménez CortorrealJohanna Jiménez Cortorreal
Mental Health and Psychosocial Support Officer- Caribbean at HIAS ArubaMental Health and Psychosocial Support Officer- Caribbean at HIAS Aruba