Mary Jo Lucatorto
Joliet
Summary
Results-driven insurance agent specializing in P&C sales and cross-selling strategies. Skilled in processing customer transactions and fostering strong client relationships. Focused on swiftly resolving issues to enhance customer satisfaction.
Overview
40
40
years of professional experience
Work History
Insurance Agent
Langlois Insurance Agency
New Lenox
08.2019 - Current
- Conducted property and casualty insurance quoting and sales activities.
- Resolved customer complaints and provided effective solutions.
- Educated customers on product features and benefits.
- Resolved customer issues promptly and professionally.
- Identified and capitalized on sales opportunities through effective cross-selling and upselling of additional products.
- Built and nurtured strong customer relationships through consistent follow-up, enhancing customer loyalty.
- Assisted customers with product selection and order placement.
- Created and delivered detailed quotes for prospective customers, facilitating informed decision-making.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Insurance Agent
AllState
Plainfield
04.2019 - 08.2019
- Conducted property and casualty insurance quoting and sales
- Resolved customer complaints and provided effective solutions.
- Educated customers on product features and benefits.
- Resolved customer issues promptly and professionally.
- Identified sales opportunities through effective cross-selling and upselling of products and services.
- Cultivated customer relationships through consistent follow-up communication.
- Assisted customers with product selection and order placement.
- Created detailed quotes for prospective customers to facilitate informed decision-making.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Insurance Agent
State Farm
Plainfield
02.2011 - 04.2019
- Conducted P & C quoting and sales, delivering tailored insurance options that met client needs.
- Resolved customer complaints and provided effective solutions.
- Educated customers on product features and benefits.
- Resolved customer issues promptly and professionally.
- Identified and pursued sales opportunities through effective cross-selling and upselling of additional products.
- Developed strong relationships with customers through regular follow-up contact.
- Assisted customers with product selection and order placement.
- Prepared detailed quotes for prospective customers.
- Cultivated relationships with new and existing clients, contributing to increased sales revenue.
Insurance Agent
State Farm
Westchester
08.1986 - 10.2010
- Conducted quoting and sales for property and casualty insurance.
- Identified and pursued sales opportunities through cross-selling and upselling additional products.
- Prepared detailed quotes for prospective customers.
- Explained product features and benefits to customers, enhancing their understanding and satisfaction.
- Resolved customer complaints and provided effective solutions.
- Provided customer service and sales support to customers over the phone.
- Developed strong relationships with customers through regular follow-up contact.
- Assisted customers with product selection and order placement.
- Cultivated relationships with new and existing clients, contributing to increased sales revenue.
Education
High School Diploma -
Immaculate Heart of Mary
Westchester, IL06-1977
Skills
- P&C insurance sales
- Quote preparation
- Policy education
- Cross-selling strategies
- Customer transaction processing
- Client relationship management
- Attention to detail
- Time management
- Effective communication
Timeline
Insurance Agent
Langlois Insurance Agency
08.2019 - Current
Insurance Agent
AllState
04.2019 - 08.2019
Insurance Agent
State Farm
02.2011 - 04.2019
Insurance Agent
State Farm
08.1986 - 10.2010
High School Diploma -
Immaculate Heart of Mary