MaryAnn Griffin

• Examined workplace disputes comprehensively to promote balanced solutions for concerns.
• Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
• Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
• Successfully mediated workplace disputes; preserving strong working relationships among team members.
• Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
• Distributed employee engagement surveys to identify areas of improvement.

• Developed strong relationships with clients by consistently providing excellent service and personalized attention.
• Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
• Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.

Responsible for incoming orders, processing them and putting them in a secure area for Customers to come in to pick up. Process orders that were returned to go back to the Distribution Center.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Optimized resource allocation by managing inventory of office supplies and reordering as necessary.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

• Sorted and distributed incoming and outgoing medical records.
• Verified accuracy of patient information in medical records.
• Reviewed medical records for completeness and filed records in alphabetic and numeric order.
• Answered incoming calls for Patient records for the different departments.
• Sent records to the different departments by dumb waiter.
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