MARYAN CORTES
Schaumburg
Summary
Dynamic professional with proven success at Bancolombia, specializing in customer service and problem-solving. Enhanced customer satisfaction ratings through effective issue resolution and process improvements. Proficient in data analysis and market research, contributing to strategic business development initiatives that align with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent Callcenter Insurance
USA Vein Clinics
Northbrook
02.2024 - Current
- Executed outbound calls as necessary by reaching out to existing or potential customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for process improvement and recommended solutions to management team.
Executive Pyme
Bancolombia
Colombia
06.2016 - 02.2023
- Conducted market research and analysis to identify potential business opportunities.
- Created reports summarizing progress against organizational goals and objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
High School Diploma -
Corporacion Universitaria Del Huila
Colombia09-2021
GED -
Corporacion Universitaria Del Huila
Colombia05-2021
Skills
- Customer service excellence
- Problem solving
- Data analysis
- Sales strategy development
- Market research
- Process improvement
- Business development
Accomplishments
- In my service experience, I have earned promotions and recognition throughout my professional career, contributing to companies.
Certification
- I am currently in the process of acquiring a life and health insurance license.
- I have a diploma in SENIOR MANAGEMENT AND COMPETITIVENESS
Languages
Spanish
Full Professional
English
Elementary
Timeline
Agent Callcenter Insurance
USA Vein Clinics
02.2024 - Current
Executive Pyme
Bancolombia
06.2016 - 02.2023
High School Diploma -
Corporacion Universitaria Del Huila
GED -
Corporacion Universitaria Del Huila
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