MARYAM AL-DAGHAMIN
Palos Hills
Summary
Psychology-trained professional with strong client-facing experience, recognized for building trust, navigating sensitive situations, and resolving conflicts with clarity and emotional intelligence. Demonstrates professionalism and discretion while supporting diverse individuals. Brings a calm, solutions-oriented approach to fast-paced environments, consistently achieving positive and efficient outcomes.
Overview
7
7
years of professional experience
Work History
Universal Banker
Byline Bank
Burbank
01.2025 - Current
- Assist clients with daily banking needs, including account openings, transactions, and digital banking troubleshooting.
- Conduct identity verifications, process financial documents, and ensure compliance with all internal and regulatory standards.
- Support internal audits by maintaining organized and accurate records.
- Foster strong client relationships through attentive service and clear communication.
- Collaborate with team members to resolve escalations and refer clients to appropriate departments for specialized assistance.
Customer Experience Banker
Huntington Bank
Palos Heights
01.2022 - 12.2024
- Delivered personalized financial guidance by understanding customer goals and recommending tailored banking solutions.
- Maintained up-to-date knowledge of all product offerings and regulatory requirements to ensure compliance in all transactions.
- Assisted with onboarding new clients, resolving account issues, and processing loans and account modifications.
- Played a key role in training new hires on service protocols, compliance systems, and client communication.
- Managed confidential records with accuracy and care, consistently meeting branch performance goals.
Patient Support volunteer
Northwestern Medicine Palos Hospital
Palos Heights
06.2019 - 10.2021
- Engaged with patients using empathy and emotional intelligence to provide support and reassurance.
- Assisted nursing staff with non-medical patient needs and helped maintain a smooth care environment.
- Communicated clearly with patients, visitors, and staff to ensure comfort, understanding, and proper guidance.
- Transported materials and documentation between departments with accuracy and efficiency.
- Helped maintain organized patient areas by preparing rooms and restocking essential items.
- Contributed to a calm, respectful atmosphere that upheld patient dignity and emotional well-being
Shift Manager
McDonald's
Hickory Hills
04.2019 - 01.2021
- Led shift operations by assigning tasks, supervising team members, and maintaining service quality standards.
- Managed scheduling and labor cost tracking to support operational efficiency.
- Trained new employees on policies, procedures, and food safety standards, promoting a productive team environment.
- Addressed customer concerns with professionalism and ensured timely resolution.
- Maintained documentation related to shift activity and performance feedback.
Education
Bachelor of Science - Psychology
Western Governors University
Utah09.2025
Associate of Arts - Liberal Arts
Moraine Valley Community College
Palos Hills, IL06.2022
Skills
- Client relationship management
- Conflict resolution strategies
- Empathic listening techniques
- Cultural sensitivity training
- Confidentiality practices
- Problem-solving abilities
- Time management skills
- Adaptability in decision-making
Languages
Arabic, Bilingual
Timeline
Universal Banker
Byline Bank
01.2025 - Current
Customer Experience Banker
Huntington Bank
01.2022 - 12.2024
Patient Support volunteer
Northwestern Medicine Palos Hospital
06.2019 - 10.2021
Shift Manager
McDonald's
04.2019 - 01.2021
Bachelor of Science - Psychology
Western Governors University
Associate of Arts - Liberal Arts
Moraine Valley Community College