Mary Zamarripa
Ottawa
Summary
Dynamic Assistant General Manager at Hampton Inn Suites with a proven track record in staff management and operations oversight. Enhanced customer satisfaction through effective problem resolution and developed training programs that improved employee performance. Skilled in budget control and inventory management, driving profitability while fostering a collaborative team environment.
Overview
35
35
years of professional experience
Work History
Assistant General Manager
Hampton Inn Suites
11.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Assisted in recruiting, hiring and training of team members.
Administrator
GDC
02.2014 - 11.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Processing shipment paper work.
- Order entire warehouse supplies
- Payroll for two temp agency, GDC and Garcoa.
Office/ Cashier
Egle Country Market
08.1990 - 08.2003
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Facilitated successful promotional events through active engagement with customers about current discounts or offers.
- Developed strong working relationships with colleagues to promote a cohesive team environment that fostered collaboration.
- Bank Deposit
- Balance Ledger
- Customer Service Desk
- Cashier
- Check encoder
- Handling Lottery Ticket and inventory
- Accounts Receivable
Education
High School Diploma -
Ottawa Township High School
Ottawa, IL06-1993
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Budget control
- Process improvements
- Vendor relationship management
- Customer retention
- Team leadership strength
- Customer service
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Collaborated with team of 20 in the development of Hilton Training.
- Resolved product issue through consumer testing.
Timeline
Assistant General Manager
Hampton Inn Suites
11.2021 - Current
Administrator
GDC
02.2014 - 11.2023
Office/ Cashier
Egle Country Market
08.1990 - 08.2003
High School Diploma -
Ottawa Township High School
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