Mary Smith
Eureka
Summary
Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
3
3
years of professional experience
Work History
Teller
Goodfield State Bank
04.2023 - Current
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Monitored and verified suspicious activity on customer accounts.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Cashier
Michaels Italian Feast
10.2021 - 04.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Illinois Central College
East Peoria, IL05-2026
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Goal-oriented focus
- Transaction processing accuracy
- Customer relationship building
- Fraud detection
- Rapid data entry skills
Timeline
Teller
Goodfield State Bank
04.2023 - Current
Cashier
Michaels Italian Feast
10.2021 - 04.2023
High School Diploma -
Illinois Central College
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