Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Sledge

Bloomington

Summary

Dedicated cleaning professional with extensive experience at Comfort Inn & Suites, excelling in laundry operations and customer service. Proven ability to enhance client satisfaction through meticulous sanitation practices and strong relationship building. Recognized for adaptability and efficiency, consistently delivering high-quality results in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Office Cleaning

ESS Cleaning

Emptying trash,wiping down office desks,vacuuming,and cleaning restrooms

Hotel Housekeeper

Comfort Inn & Suites
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Adhered to strict safety guidelines while handling chemicals used in the laundering process.
  • Collected soiled linens and clothing and pretreated stains.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.

Residential House Cleaner

A Diamond Touch LLC
07.2023 - Current
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated electronic backpack vacuums and floor sweepers.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Changed bed linens and collected soiled linens for cleaning.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.

Laundry Aide

Arc at Normal
04.2024 - 12.2024
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Demonstrated flexibility in adapting workload as needed due to fluctuations in daily demands or unexpected situations, ensuring all tasks were completed efficiently and effectively.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Provided exceptional customer service with prompt response times to inquiries regarding laundry status or special requests.
  • Adhered to strict safety guidelines while handling chemicals used in the laundering process.
  • Collected soiled linens and clothing and pretreated stains.
  • Contributed to a positive work atmosphere through effective communication and teamwork with fellow employees.

Cashier

Hucks Gas Station
01.2024 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Homecare Aide

Central Illinois Homecare Services
06.2023 - 12.2023
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
  • Increased family satisfaction by maintaining open communication about patient progress and needs.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.

Hotel Housekeeper

Extended Stay America
06.2022 - 11.2022
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
  • Contributed to sustainability efforts by using eco-friendly cleaning products and techniques.
  • Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
  • Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
  • Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Handled requests for extra linens, toiletries and other supplies.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Sorted, laundered and put away various laundry items.
  • Returned emptied garbage receptacles to proper locations.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Education

English

Charleston Senior High
Charleston,Mo.
05.1990

Skills

  • Cleaning procedures
  • Chemical handling
  • Laundry operations
  • Sanitation practices
  • Time management
  • Customer service
  • Client relationship building

Timeline

Laundry Aide

Arc at Normal
04.2024 - 12.2024

Cashier

Hucks Gas Station
01.2024 - 03.2024

Residential House Cleaner

A Diamond Touch LLC
07.2023 - Current

Homecare Aide

Central Illinois Homecare Services
06.2023 - 12.2023

Hotel Housekeeper

Extended Stay America
06.2022 - 11.2022

Office Cleaning

ESS Cleaning

Hotel Housekeeper

Comfort Inn & Suites

English

Charleston Senior High
Mary Sledge