Mary Shubert

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets, paid all bills.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Keep records for Monthly and Quarterly Audits for the Funeral Home and Cemetery

• Provided ongoing support to both patients and families throughout their healthcare journey, addressing concerns or challenges as they arose.
• Conducted regular assessments of patient needs and coordinated services accordingly with relevant healthcare professionals.
• Served as a liaison between patients, families, and healthcare providers to ensure seamless transitions across different levels of care.
• Promoted a positive work environment by fostering open communication and teamwork among colleagues.
• Assisted in the development of policies and procedures that adhered to regulatory requirements and industry standards.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
• Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
• Enhanced patient care by accurately organizing and maintaining medical records and health information.
• Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
• Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
• Contributed to revenue cycle management by accurately coding services rendered for billing purposes.
• Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.

From June 1991 to Feb 2002 I worked at the Hospital in the same capacity. I was the Supervisor of the dept 2001- til I left. I did State Audits, Statistics and all Manager Duties.