Mary Sheehan
La Grange
Summary
Dynamic healthcare professional with extensive experience at the University of Chicago Medicine, excelling in customer service and team leadership. Proven track record in enhancing patient satisfaction and coordinating care. Skilled in complex problem-solving and staff training, fostering a collaborative environment that promotes optimal outcomes and effective communication.
Overview
34
34
years of professional experience
Work History
Manager, Access Center
University of Chicago Medicine
06.2018 - Current
- Oversee Local 743 Patient Appointment Coordinators for Cancer Access, Digestive Disease, General Surgery, Colorectal Surgery, Breast Surgery, Trauma Surgery, and Psychiatry.
- Build strong relationships between Physicians, Clinical Teams, and UChicago Ambulatory Leaders.
- Educate and support employees with implementing Salesforce, Epic Cadence Redesign, Calabrio, Telecom, and Insurance Verification.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensure communication between Clinical Partners and Access Center Staff to provide the highest patient, family, and customer experience.
New Patient Nurse Navigator
University of Chicago Medicine
05.2013 - 06.2018
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Scheduled appointments and follow-ups for patients and family members.
- Built partnerships with Clinical Partners to assist with patient care, support, or educational needs.
Substitute School Nurse
Pleasantdale School District
08.2007 - 05.2013
- Provided compassionate care to ill or injured students, coordinating with parents as needed for timely pickup or further medical attention.
- Promoted overall wellness by organizing various health-related activities such as screenings, immunizations, and fitness events on campus.
- Developed strong relationships with diverse student populations, fostering trust in the nurse's office as a safe space for support and assistance.
- Reduced the spread of infectious diseases by implementing effective infection control measures within the school setting.
Staff Nurse
Ann and Robert H. Lurie Children's Hospital
06.1991 - 05.2013
- Provided comprehensive pediatric and adult care in the areas of hematology/oncology/stem cell transplant, cardiology, rheumatology, renal disease, genetics, immunology, endocrinology, gastroenterology, allergy, and food challenges.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Built strong relationships with parents, families, and patients while educating them on diagnoses and treatments.
Education
Bachelor of Science - Nursing
DePaul University
Chicago, IL05-1991
Skills
- Customer service
- KPIs and Metrics
- Operations management
- Time management
- Decision-making
- Staff training and development
- Customer relationship management (CRM)
- Complex Problem-solving
- Verbal and written communication
- Cross-functional teamwork
Timeline
Manager, Access Center
University of Chicago Medicine
06.2018 - Current
New Patient Nurse Navigator
University of Chicago Medicine
05.2013 - 06.2018
Substitute School Nurse
Pleasantdale School District
08.2007 - 05.2013
Staff Nurse
Ann and Robert H. Lurie Children's Hospital
06.1991 - 05.2013
Bachelor of Science - Nursing
DePaul University
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