Mary Scott-Tobin

See to making sure all residents are taken care of and all needs are met

• Conducted individual and group therapy sessions for residents.
• Developed tailored care plans based on resident assessments.
• Coordinated with healthcare teams to address resident needs.
• Assisted families in navigating social service resources.
• Educated staff on best practices for resident care and support.
• Conducted assessments of client needs, strengths, and resources to develop treatment plans.
• Engaged in community outreach and program development to support patient and caregiver needs.
• Completed intake assessments with patients and drafted community re-entry plans following treatment.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Worked with cross-functional teams to achieve goals.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Planned engaging activities for residents to enhance social interaction.
• Coordinated events focusing on residents' interests and preferences.
• Managed volunteer programs to encourage community involvement.
• Trained staff on activity implementation and resident engagement techniques.
• Collaborated with families to understand residents' needs and preferences.
• Worked closely with families to ensure that their loved ones were receiving appropriate care.
• Coordinated calendars, shifts and activity schedules with staff.
• Provided one-on-one support to those who required additional assistance.
• Coordinated transportation services for offsite activities when needed.
• Supervised volunteers and provided guidance when necessary.
• Facilitated group discussions on topics such as current events, health issues, and hobbies.
• Provided education about healthy lifestyles through lectures and workshops.
• Talked to coworkers using computers, radios and other electronic devices.
• Resolved customer complaints regarding worker performance or services rendered.
• Collaborated with healthcare teams to develop treatment plans.
• Held regular meetings with family members to discuss progress of their loved ones.
• Encouraged social interaction among residents through organized activities.
• Ensured compliance with federal, state, and local regulations regarding care facilities.